How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 16842
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Office Question Here...
Richard is online now
A new question is answered every 9 seconds

i have entourage for Mac. i cannot open. it keeps telling

Resolved Question:

i have entourage for Mac. i cannot open. it keeps telling me to rebuild the data base. when i have gone through the process of rebuilding the data base and try to open it keeps sending me back through that same loop.
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is Richard.

Can you tell me which version of Entourage you are using please.

Customer: replied 1 year ago.

2008

Expert:  Richard replied 1 year ago.
Thanks

Can you go to Finder, and go to

User's --> Library Preferences

Delete the files

com.microsoft.OfficeNotifications.plist

com.microsoft.DatabaseDaemon.plist

Then restart the computer and tell me if Entourage now works please

Thank you
Customer: replied 1 year ago.

I deleted the 2. When i restart, how will we connect again?


 


Mac

Expert:  Richard replied 1 year ago.
You return to this web page, and you can post your response to me Mac.

Just like you are now doing.

Customer: replied 1 year ago.

It won't allow me to restart, so i turned off power; still shows:


The application MIcrosoft Database Utility canceled restart. To try again, quit Microsoft Database utility and choose restart.


 


i cannot find Microsoft Database Utility.


 


mac

Expert:  Richard replied 1 year ago.
ok, rebuild the identity this way please Mac

Quit all applications.

Hold down the Options (alt) key on the keyboard, and then start Entourage. Do not let go of the Option (alt) key until you see the Database Utility window.

Then rebuild your identity there please.

Once done, try to open Entourage and let me know if it still gives you this error please.

Customer: replied 1 year ago.

did you mean, "rebuild database selection", if so i did that. it will take a while....


 


mac

Expert:  Richard replied 1 year ago.
Yes please Mac, I want you to do it via this way please.

Let me know the results please

Customer: replied 1 year ago.

OK, in process. back to you soon.


 

Expert:  Richard replied 1 year ago.
Thank you
Customer: replied 1 year ago.

AFter "rebuild successful", pressed DONE, took me back to Database Utility screen.


 


Should i attempt to restart now?


 

Expert:  Richard replied 1 year ago.
Yes please

Then open Entourage and let me know the results

Thank you
Customer: replied 1 year ago.

Works great, thank you so much.


 


Mac

Expert:  Richard replied 1 year ago.
Your welcome Mac!

We just needed to rebuild it using the correct sequence.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 1 year ago.

Absolutely, point me to rate me


 


mac

Expert:  Richard replied 1 year ago.
You will see the Smiley faces under this answer.

Please click on of them and submit.

This is how you complete the rating.

Let me know if you have any difficulties please

Thank you
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 16842
Experience: Over 15 year experience resolving Microsoft Office Issues
Richard and 4 other Microsoft Office Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
< Last | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    301
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/CH/chutz747/2011-11-6_14231_me.64x64.jpg The-PC-Guy's Avatar

    The-PC-Guy

    Computer Manager

    Satisfied Customers:

    274
    20 years experience providing remote computer support
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    125
    Trained in Microsoft Office from 2000 through to latest version 2010.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    124
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    97
    Bachelor's Degree in Information Technology, Microsoft Certified Professional
 
 
 

Related Microsoft Office Questions