Thanks for using JustAnswer
Can you please try the steps mentioned below and let me know how things go
http://answers.microsoft.com/en-us/office/forum/office_2007-word/the-error-code-is-your-autocorrect-file/53eef9a7-0c3d-4208-af51-aef47e6e0850What is the default language set on your computer? Ensure English (US) is set as the default language. Try the following steps.1. Navigate to C:\Users\%username%\AppData\Roaming\Microsoft\Office2. Right-click on the MSO1033.acl file and select Rename then replace ‘.acl’ with ‘.old’ for this file3. Open Word 2013, click on the round Office Button (at the top left-hand corner) > Word Options > Proofing > AutoCorrect Options, then click on OK and exit Word (this should re-create the default English acl file which is MSO1033.acl)
All the best
If the above steps didnt help
please try the following steps
1. Navigate to C:\AppData\Roaming\Microsoft\Office
2. Create a new folder called archive
3. cut and paste all of your files in the office folder (not folders) and paste into your archive folder
Based on your feedback would look for other options
I am getting a different error now. A dialog box opens and says "Word cannot open the existing file (Normal.dotm), however the document opens in Read Only , Compatibility mode
which steps did you try?
out of the 2 i gave
I am working on your second suggestion right now. Have not yet completed.
pls try the second set of steps
is your attachment a word doc?
Complete and still getting the second dialog box and word opens in compatibility mode
attachment is a .docx
ok.. that is word doc.. do you have anyother word doc on computer? if so can you try opening it
let me know how it opens
When I open word I get the error message. Once I open a document off of the computer (not an e-mail attachment) it opens but still is in compatibility mode. Since the attachments open word, it seems to be a problem with WORD.
if you have problem opening all DOCS then it is WORD problem
if the problem is with few docs then it might be with doc itself
and not WORD problem
That is what it looks like - Word problem. I have already reinstalled the software. What is the next troubleshooting step I can take?
give me a minute
More information. Upon opening Word, I get the dialog box. It does not appear again, however all documents are opening in compatibility mode.
i get your problem
do you have multiple version of MS office installed in the computer?
like Office 2010 and office 2013?
or just one version
It is possible. This is a new computer and I think it came preinstalled with 2013, which needed a key and activation. We did a transfer from the old computer and it might have brought over the old version.
that might be causing the compatibility problem
It does not show up in the Start - all programs list. How else can I tell?
It is mainly about the file NORMAL.DOTM
can you check if the file is located in your computer..
before that can you try the following..
Where do I look for it?
run > winword
then type soemthign and save it as docx file
then open it and see if it opens in compatibility mode or not
It does not open in compatibility mode.
However I still get the dialog box when I open Word.
can you send me a screenshot of the problem so that i understand it better
about the dialog your are saying..
Can you pls try the following steps
Deleting Default Document Template
Sometimes upgrading from previous version can make the default document template file corrupt and it starts creating all new documents in Compatibility Mode.
In such situation, you'll need to reset the default template for creating new documents using following steps:
1. Type %appdata%\Microsoft\Templates in RUN dialog box and press Enter. It'll open Templates folder in Windows Explorer.
2. Look for Normal.dotm file in the folder. Either delete the file or rename it to some other name.
3. That's it. Open Word and it'll automatically create a new Normal.dotm file in Templates folder which will solve the issue.
Pls try and let me know
I am no longer getting the dialog box when I open Word. I did try an attachment from e-mail and it is still opening in Read Only, Compatibility Mode. Is this normal?
The reason you are observing behaviour with doc from email attachement is because the doc might be created using OLD VERSION of MS Word and it is absolutely normal. Can you try saving the file to computer and open it and let me know how things go.
if you are not seeing the message while opening word then i think the problem is FIXED.
You are correct. Once I saved the document it upgraded to the more recent version. I believe the problem is corrected. Thank you.
I am signing out for now. Again, thank you for your help.