Hello Kasha! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. What happens at the account option? Can you please click on the website below and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://220.127.116.11:8040/?Session=f31f30a2-e60f-4a5b-8b52-576ca2042836Thank you