How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 30128
Experience:  Over 15 year experience resolving Microsoft Office Issues
Type Your Microsoft Office Question Here...
Richard is online now
A new question is answered every 9 seconds

I have a Word document, which is about 56 pages long. As soon

This answer was rated:

I have a Word document, which is about 56 pages long. As soon as I scroll past page 24, the Word stops working and closes down. It is only one document that does that, but it is my most crucial business document. I have emailed it to a friend to open, and she has no problems.
I have tried to repair Office 2013, but the same problem
Thank you for your question, my name is Richard.

It is usually an issue if the document is corrupt.

I would like to look at the document and perform a repair on it and also see if I have the same issue.

- Click the following link:
- Upload the file to that website
- Once it is uploaded, the resulting page will display a "File ID" number.
- Please, give me that "File ID Number"

Thank you
Customer: replied 3 years ago.

Hi RIchard,


file is uploaded, the ID is 576182

Thanks Leanne.

It didn't have any issues for me, but I still ran a repair on it.

Can you download it under File ID 814144

Tell me if it still crashes word on your please.

Customer: replied 3 years ago.

Hi Richard


Same problem, as soon as I get to page 26, Word shuts down.

Ok, do you have Windows 8 or Windows 7/vista/xp ?

Customer: replied 3 years ago.

I have Windows 8 running on a Samsung Ativ Book 8 . It is about 1 month old


Can you close Word

Then download and run this reset for Word Settings

Click Me

Once downloaded and you have run the file to completion, restart the computer and open the document.

Tell me if it still crashes please.

Customer: replied 3 years ago.

Hi RIchard


THanks so much that seems to have fixed it. .....only shortly before I threw the laptop out the windowFrownYell


You have made my day.

Your most welcome Leanne!

It was just a corrupted word setting which we fixed.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 3 years ago.

THanks....I would like to find out why my startup on windows 8 is so slow. do I need to login for a another query, or can you continue to assist me in this regard?

We need a new question for this Leanne,

It is the policy of the site.

If you rate my service on this question then post the next question on the below link I can assist you straight away.

Thank you
Richard and 3 other Microsoft Office Specialists are ready to help you