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Jason Jones
Jason Jones, Computer Technician
Category: Microsoft Office
Satisfied Customers: 14068
Experience:  Over 10 years work experience.
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My windows live mail action bar (the one with font, script,

Customer Question

My windows live mail action bar (the one with font, script, colour,italics &c has reduced itself from the full bar to only a few items. I am stuck with one typeface which I cannot alter in any way.
How do I restore this bar for my emails?
Submitted: 3 years ago.
Category: Microsoft Office
Expert:  Jason Jones replied 3 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

I see that you have been working on this problem for quite a bit of time.

Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page.

Thank you.
Customer: replied 3 years ago.

Sorry I have taken so long to reply. I am now at my laptop. I still need the problem resolved.

Expert:  Jason Jones replied 3 years ago.

Thank you for the update.

Please, post a message here when you are ready for the remote link.
Customer: replied 3 years ago.

Hi Jason, I have found that if I open a new email, then go to 'format' on the tool bar, the drop down box shows 'plain text' ticked. This leads to the limited options on what I call the action bar { it's the bar that looks a little like the one above}.

If I change the setting in the drop down box to 'rich text (HTML)' then the options are restored to what I want. I can then make changes to font, text, colour etc.

However when I send that email, and go to use the email format again (i.e. I create a new email) the format reverts to what I don't want.

So I have identified the problem as - how do I fix 'rich text HTML' as my choice in the drop down box under the heading 'format' when I create a new email. I cannot seem to set the choice so that this is permanent for new emails. Thank you. David

Expert:  Jason Jones replied 3 years ago.
To permanently set the default font face and color for new messages in Windows Live Mail, Windows Mail or Outlook Express:

-Select Tools | Options... from the menu in Windows Live Mail
- In Windows Live Mail, you may have to hold down the Alt key to see the menu bar.
- Go to the Compose tab.
-Under Compose Font, click the Font Settings... button next to Mail:.
-Choose the desired font and color.
- Click OK.

Customer: replied 3 years ago.

Jason, it's 12.40am here at the moment. I will write further tomorrow as the problem is not resolved yet, David

Expert:  Jason Jones replied 3 years ago.
Thank you for the update. Please, let me know when you are ready to continue.