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Nick H.
Nick H., MS Office Specialist
Category: Microsoft Office
Satisfied Customers: 8183
Experience:  MS Office 2003, 2007, 2010, Lotus Notes 6.5, 8.5
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EVERY TIME I START WORKING IN EXCEL OR WORD THE PROGRAM STOPS

Resolved Question:

EVERY TIME I START WORKING IN EXCEL OR WORD THE PROGRAM STOPS AND THEN I LOSE MY WORK
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Nick H. replied 1 year ago.
Hello, and thanks for your question. My name is XXXXX XXXXX I will help you today.

I am sorry for the delay. Please save this page to your Bookmarks or Favorites so you can come back after reboot your computer due to the procedure we are working on.

When done, please do the following methods:

First we will repair the Microsoft Office.

Click on START button and type Programs and Features in the search field. Select it on the result list.

You will see a list of programs installed on your computer. Find and select Microsoft Office on the list. Click on it and select Change/Repair option. After paired, please reboot your computer. Then try to run Word and Excel. Make sure they are working properly.

If still not working, please run the setup files you downloaded 2 days ago. This will reinstall Microsoft Office and should fix this restart issue. Reboot your computer and test Word and Excel.

If this method did not work or you need more help, please reply back to continue our conversation. If you do not require further assistance, kindly rate my service. Thank you!

 

Nick

Customer: replied 1 year ago.

Hi Nick did all you suggested but still having problems


the program stops half way through my processing and then advises me that it has stopped and will restart again


Then I lose whatever I have done. I don't get a chance to save it


. Merrilyn

Customer: replied 1 year ago.


STILL NOT WORKING

Expert:  Nick H. replied 1 year ago.
Thanks Merrilyn for your update.

Please go to Control Panel. Open User Accounts. Create an account. Then log off and log into that new account. See if you can use Word and Excel without getting restart.

We are testing to see if this issue is with your profile or the system.

Nick
Customer: replied 1 year ago.

Hi Nick, still no better in fact seems to be getting worse.


can get the program on screen, proceed to type in something either the screen goes black or I cannot continue to type as keyboard has no control, then I get the message word/excel/works is not working. How do I go about cancelling the purchase of this product as a down load and request the proper disc for the product and/or a refund for the download


I have lost 5 days of necessary work time over this product and my home business is suffering because of it.

Expert:  Nick H. replied 1 year ago.
Marrilyn,

I am sorry that your MS Office is still not working. Please contact Microsoft Office Support at 1-800-Microsoft (642-7676). They will be able to arrange to send you a disc.

As of now, have you been able to create another account and test to see if Word/excel is working or have the same issue?

Nick
Customer: replied 1 year ago.


have the same issues

Expert:  Nick H. replied 1 year ago.
Thanks.

Have you called Microsoft Support to get a disc to reinstall Office?
Customer: replied 1 year ago.

in the process of doing that at the moment thanks

Expert:  Nick H. replied 1 year ago.
You are welcomed.

Please uninstall Office. Reboot your computer. Use the disc to install Office. See if you will have the same issue or not.

Hope to hear back from you soon.

Nick
Nick H., MS Office Specialist
Category: Microsoft Office
Satisfied Customers: 8183
Experience: MS Office 2003, 2007, 2010, Lotus Notes 6.5, 8.5
Nick H. and 12 other Microsoft Office Specialists are ready to help you

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