Hello Richard. A Customer Care Representative has scheduled a follow-up on Tuesday, August 27th between 2-4pm CST.
Here is a link to your most recent conversation: http://www.justanswer.com/microsoft-office/7yd9x-first-thank-thus-far-help-next-question.html
Hello, welcome back. I'd love to get an update!
Has anything changed since our last conversation?
Do you have any additional questions that I can help you with today?
Not sure, what the follow-up is for, if anything in particular. I have been working with you on several different questions, and appreciate the service, thus far.
Do you have questions that I need to answer?