Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.
Are you using Windows 7?
Thanks, XXXXX XXXXX using Internet Explorer browser?
Yes but not necessarily when I use excel. It is open in the background however
I can check the issue remotely, that's why I asked about the browser actually. Would you like that?
Please navigate to http://220.127.116.11:8040/ and click on the session named "Excel 2007"
When prompted, run the tool
omg, how many monitors are you using?
lol, I can't see anything, let me change my setting
Can you switch to single monitor for the time?
I still have the same problem
I'm back in the office now
I am available now
Yes please. When do you suggest?
Yes Please. It just crashed again! When do you suggest.