I'm Rachel, and I’m a moderator for this topic. I sent your requested professional a message to follow up with you here, when they are back online.
If I can help further, please let me know. Thank you for your continued patience.
I notice that when I open a document on Office 2010 by clicking on the ribbon a menu of four items appears which include one to personalize the rapid access bar, but when I open a document on Starter this menu only has two items & one missed out is precisely the one for personalizing the rapid bar I want. Yet if I click on the tiny thing just after the few preset entries a menu appears precisely to personalize the bar, yet I cannot make this entry work. If you walk me through, what I would like you to do is to walk me through the abbreviated version of Word on the starter bar so that I can show you what I mean and you can show me how to activate the personalizing which is vital to me.
If at the same time you would walk me through a repair install, OK.
I use Windows 7.
You might need to restart your computer after the repair is complete.
Then lets tackle the toolbar problem when your done.
I have managed to disinstall Starter but cannot understand your point 2.
Would you take me through from that point?
(Of course, now Starter is removed, my point about personalising it falls).
I am afraid I still do not understand what to do and would like to take up your earlier offer of being walked through.
On Office 2010 there is no modify. Other entries have modify. Office 2010 only has disinstall.
On your list there is MS Office Professional Plus 2010 but no MS Office 2010. On my list it is the other way around. Change appears against other items but disappears for Office 2010.
I get the message which I translate roughly "Failure to configure MS Office One Click".
When I tried to open a doc with Office 2010 the message came that I have to buy Office 2010 even though it is listed with my installed programmes.
But when I try to open it with Word it does open, thank goodness.
The toolbar problem went with the removal of Starter.
Thanks for your help.
One of your colleagues did away with the problem of offering to sell me Office 2010 when it is already pre-installed. Now it has come back.
But I see now that every time I worked on a document I would have to open it with Word and this is not sensible. Would you now help to make this laptop open .doc files straightforwardly?