Hi and Welcome to JustAnswer.com
I am Tech Specialist and I will try my best today to help with your issue.
Very good morning :)
What is your email service i.e. the part after @ in your email address?
Are you okay with giving me the domain name or it's not possible?
You can set OOO reply on the web mail itself, that will be easier
Can you tell me how to do that?
Definitely. If you like I can remotely assist, if you don't want to share the email service
or please let me know if you need instructions. (Before giving that, I would be asking a few more questions)
It is actually for my bosses computer so if you could provide me with some instructions that would be most helpful
Not an issue. I will do that. Please open outlook, click file > account settings > account settings
A list will appear, Under the header "type", can you tell me what type of server is your email service?
IMAP, POP or Exchange
Which version of outlook are you using like 2010, 2013 etc?
Good, it should be easy to set OOO
Click File > Info > Automatic Replies
If you do not see that option, let me know
Most probably, if it's not there, you have to create a template and set some rules to make ooo work
It is not there....settings/cleanup and manage rules is what i have
ok, no problem
in the home tab > click new > new mail
type in the body of the email whatever you want as an auto reply
when done, click file > save as and make sure you save as type Outlook Template (*.oft)
type a name for the template and save it
make sure you remember the location of file where you save it
ok, let me try that
When done, let me know
ok, got that....
Now you have to set a rule to make it work
on home tab, click rules > manage rules and alerts
click new rule > click Apply rules on messages I receive > click Next
select the reply using a specific template checkbox > click a specific template > click User Templates in File System > select the template you created earlier > next > next >
Choose a name for the rule and finish
That should do it.
let me try it
ok, for this to work, outlook should be running and set to check messages in intervals
Try it out and let me know
ok, after i hit the first next it popped up with a box asking what i want the system to do with the message???
what are the options?
never mind i figured it out, reply using a specific template.....
can you send me a message to XXXXX@XXXXXX.XXX to see if it is set correctly?
Sorry we are not allowed to send emails to customers. Also, your email is masked now, I am not able to see it.
You can send yourself a mail to test.
That will work as well.
Great job! It worked.....now how do I turn it off and also, how do I make sure his email is set to check messages in intervals?
If it worked now, it is set correctly.
I am on my computer doing the test not his
To turn it off, click home > rules > set rules and alerts > Email rules tab
Uncheck the rule and press ok
That will disable it
When you set it on his computer, just send a test mail from his own computer or from your computer and check if you are getting OOO reply back
I will tell you how to check the intervals settings.
Go to Send/Receive tab >
click on “Send/Receive Groups”
In the dropdown, Click “Define Send/Receive Groups” > Make sure this checkbox is set "Schedule an automatic send/receive every X minutes."
Let me know, if any further questions please.
Got it! Thank you so much for your help today - you have a very blessed day!
Glad to help. :)
You too have an awesome day.