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Dr. Dan
Dr. Dan, Computer Software Engineer
Category: Microsoft Office
Satisfied Customers: 1073
Experience:  B.S. Electrical & Computer Engineering, 20+ years technical experience
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Hi, I direct an international research organization and in

Resolved Question:

Hi,
I direct an international research organization and in the past have qualified for the educational discount. I purchased Office for Mac however I can not get past the verification process. My Offices are in Amsterdam and Hamburg but I want to use the software in my home office in New Zealand.
Can you help with a verification code?
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Dr. Dan replied 1 year ago.

Dr. Dan :

Hi there, I'm sorry to hear that you hare having difficulties activating your product (am I correct?)

Customer:

yes that is correct

Dr. Dan :

Usually when you are presented with a verification code the installation software directs you to call a toll-free number by country

Dr. Dan :

Have you tried calling the Microsoft activation number for New Zealand?

Dr. Dan :

It will ask you for your unique verification number

Dr. Dan :

in groups like A-G six digits each

Customer:

no - I was not given a verification code - office 365 was ordered from apple

Dr. Dan :

and then will either give you an activation number or ask you how many computers that the software is installed on

Dr. Dan :

Got it

Dr. Dan :

Have you tried verifying through Microsoft at: https://academic.getmicrosoftkey.com/Home/Default

Dr. Dan :

?

Customer:

I have the code but the verification requested is to do with my institutional affiliation to qualify for the educational discount

Customer:

have not tried the link you provided.

Dr. Dan :

I believe you will need to verify your educational status after purchasing

Dr. Dan :

the code provided by Apple is just to begin the verification process

Customer:

that is correct -

Dr. Dan :

before the key is issued by Microsoft once verification is completed

Customer:

how do I do this

Dr. Dan :

For Mac the link is here: https://officeacademic2010.getmicrosoftkey.com/

Dr. Dan :

You will need to use your verification key to proceed with the verification process

Customer:

should I go there now?

Dr. Dan :

Click that link and it should pop up a new window

Dr. Dan :

"Enter your 27 character alpha-numeric PIN found inside your Product Key Card. NOTE: Your PIN cannot be used to activate Office."

Dr. Dan :

I think that should correlate with the number you were issued by the Apple Store

Dr. Dan :

NOTE: Your PIN cannot be used to activate Office.

Dr. Dan :

(So like I was saying the number is XXXXX begin the verification process and not an Office key itself)

Dr. Dan :

Keep me updated on your progress

Customer:

I got to the page however the options that are provided do not apply.

Dr. Dan :

Do you not have a PIN number that fits?

Customer:

My institution is in the Netherlands - my office is in NZ it only recognizes NZ institutions- this is where I got to in the first place

Dr. Dan :

Or are you referring to academic status options?

Customer:

yes academic or educational

Dr. Dan :

Oh, you mean when selecting an institution?

Customer:

yes

Dr. Dan :

Have you tried selecting under Netherlands?

Dr. Dan :

Wherever you can verify, it doesn't matter if you use it in NZ

Dr. Dan :

(ex I can verify in the US and still travel and use the software in China)

Customer:

no - not sure I can get the through this site as it only provides NZ institutional options

Dr. Dan :

You may need to change your region

Dr. Dan :

Let me see if I can hunt down the respective verification page

Dr. Dan :

(Do you speak Dutch?)

Dr. Dan :

(I'm having a hard time reading it :D)

Customer:

Hi Dan,

Customer:

I do read Dutch - I can find the Netherlands page but our institution is not listed (Stichting) - it is and educational research organization

Dr. Dan :

"If your school isn’t on the list you can still get verified. We have alternative student identify providers (IDP’s), such as the International Student Identity Card (ISIC), which you can use to verify your academic status. If you are still unable to verify via these methods please contact customer service via the “Support” tab in the navigation bar of this page and we will assist you. "

Dr. Dan :

The list may not be comprehensive

Dr. Dan :

Going back to: https://officeacademic2010.getmicrosoftkey.com/ you may need to custom request verification

Dr. Dan :

Through the support tab

Dr. Dan :

There is a live chat option to contact the Microsoft team directly to get the product key

Dr. Dan :

There's the link directly, middle option

Dr. Dan :

You will need to explain your situation to them that your institution is in NL

Dr. Dan :

Let me know if you are able to successfully connect with an agent to obtain a product key / or instructions for verifications

Dr. Dan :

Were you able to contact Microsoft?

Dr. Dan, Computer Software Engineer
Category: Microsoft Office
Satisfied Customers: 1073
Experience: B.S. Electrical & Computer Engineering, 20+ years technical experience
Dr. Dan and other Microsoft Office Specialists are ready to help you
Expert:  Dr. Dan replied 1 year ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Expert:  Dr. Dan replied 1 year ago.
Hi Hans,

Thanks for accepting my previous response. I greatly enjoyed working with you and hoped I was able to help.

If you have further questions, please feel free to request me in the future!

http://www.justanswer.com/microsoft-office/expert-doctordan

Thank you,
Dan

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