Hi there, I'm sorry to hear that you hare having difficulties activating your product (am I correct?)
yes that is correct
Usually when you are presented with a verification code the installation software directs you to call a toll-free number by country
Have you tried calling the Microsoft activation number for New Zealand?
It will ask you for your unique verification number
in groups like A-G six digits each
no - I was not given a verification code - office 365 was ordered from apple
and then will either give you an activation number or ask you how many computers that the software is installed on
Have you tried verifying through Microsoft at: https://academic.getmicrosoftkey.com/Home/Default
I have the code but the verification requested is to do with my institutional affiliation to qualify for the educational discount
have not tried the link you provided.
I believe you will need to verify your educational status after purchasing
the code provided by Apple is just to begin the verification process
that is correct -
before the key is issued by Microsoft once verification is completed
how do I do this
For Mac the link is here: https://officeacademic2010.getmicrosoftkey.com/
You will need to use your verification key to proceed with the verification process
should I go there now?
Click that link and it should pop up a new window
"Enter your 27 character alpha-numeric PIN found inside your Product Key Card. NOTE: Your PIN cannot be used to activate Office."
I think that should correlate with the number you were issued by the Apple Store
NOTE: Your PIN cannot be used to activate Office.
(So like I was saying the number is XXXXX begin the verification process and not an Office key itself)
Keep me updated on your progress
I got to the page however the options that are provided do not apply.
Do you not have a PIN number that fits?
My institution is in the Netherlands - my office is in NZ it only recognizes NZ institutions- this is where I got to in the first place
Or are you referring to academic status options?
yes academic or educational
Oh, you mean when selecting an institution?
Have you tried selecting under Netherlands?
Wherever you can verify, it doesn't matter if you use it in NZ
(ex I can verify in the US and still travel and use the software in China)
no - not sure I can get the through this site as it only provides NZ institutional options
You may need to change your region
Let me see if I can hunt down the respective verification page
(Do you speak Dutch?)
(I'm having a hard time reading it :D)
I do read Dutch - I can find the Netherlands page but our institution is not listed (Stichting) - it is and educational research organization
"If your school isn’t on the list you can still get verified. We have alternative student identify providers (IDP’s), such as the International Student Identity Card (ISIC), which you can use to verify your academic status. If you are still unable to verify via these methods please contact customer service via the “Support” tab in the navigation bar of this page and we will assist you. "
The list may not be comprehensive
Going back to: https://officeacademic2010.getmicrosoftkey.com/ you may need to custom request verification
Through the support tab
There is a live chat option to contact the Microsoft team directly to get the product key
There's the link directly, middle option
You will need to explain your situation to them that your institution is in NL
Let me know if you are able to successfully connect with an agent to obtain a product key / or instructions for verifications
Were you able to contact Microsoft?