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Nick H.
Nick H., MS Office Specialist
Category: Microsoft Office
Satisfied Customers: 8276
Experience:  MS Office 2003, 2007, 2010, Lotus Notes 6.5, 8.5
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When I open Excel 2013 I get a message "Sorry, Excel cant

Customer Question

When I open Excel 2013 I get a message "Sorry, Excel can't open two workbooks with the same name at the same time."

Pressing OK 12 times gets rid of the message and opens Excel.

How do I prevent the message from appearing?
TIA
Ed
Submitted: 3 years ago.
Category: Microsoft Office
Expert:  Nick H. replied 3 years ago.
Hello, and thanks for your question. My name is Nick and I will help you today.

Did you open two Excel files with same name? Or you get this error message when open Excel 2013 to any file?

When did you first have this problem?
Customer: replied 3 years ago.

Message appears when I first open Excel. No files are open.


 


1st started a few months ago and I've been living with it. I think I rried reinstalling Excel but really don't remember.

Expert:  Nick H. replied 3 years ago.
Thanks Ed.

Is your computer using Windows 8, 7, Vista, or XP?
Customer: replied 3 years ago.

Win 8

Expert:  Nick H. replied 3 years ago.
Thanks.

IMPORTANT: Before we work on this question, please bookmark this page in case we got cut off, for revisits, and for reference. Windows: Press Ctrl + D to save to Favorites. You can come back by going back to Favorites/Bookmarks and click on the saved link.

Please press Windows (Windows logo between Left CTRL and ALT keys) and I key at the same time. Select Control Panel. On top right, change Viewby to Large Icons.

Select Programs and Features. On the list, select Microsoft Office 2013 and click Change and select Repair. After repair, reboot your computer. Open Excel 2013 again. See if the message will pop up or not.

Customer: replied 3 years ago.

OK. Tried that and got Error 1921 "Windows FontCache Server could not be stopped. Verify you have sufficient provliges to stop the service.


 


I'm signed on as Administrator

Expert:  Nick H. replied 3 years ago.
Thanks Ed.

Please reboot your computer first. Then go to Control Panel and repair MS Office 2013. See if you can or still have this error.
Customer: replied 3 years ago.
Rebooting is scanning and repairing C drive, gonna be a while, will get bk 2 u

Using iPhone to send this
Expert:  Nick H. replied 3 years ago.
Sure Ed.
Customer: replied 3 years ago.

OK. Scan and repair finished. Now repairing OFFice. Your reboot suggestion did the trick.


 


Whay is it that everytime you try yo do something with computers, there's always somthing you have to do first?


 


Gonna leave for a while. Hope repair finishes

Expert:  Nick H. replied 3 years ago.
Thanks for your update Ed. Let me know if Repair MS Office worked out or not.
Customer: replied 3 years ago.

Repair finished sucessfully but still get same error.


 

Expert:  Nick H. replied 3 years ago.
Thanks Ed.

Do you still have the MS Office 2013 disc or installation file?

If yes, we can go back to Programs & Features and uninstall MS Office 2013. Reboot your computer. Then reinstall Office 2013.
Customer: replied 3 years ago.

Benn using 64bit office. Will try installing 32bit. Have to redownload. Will get bak 2u


Ed

Expert:  Nick H. replied 3 years ago.
Sure Ed. Hope to hear back from you.
Customer: replied 3 years ago.

Installed Offic Pro Plus 32bit. Same error message.


 


Anything else to try?


Ed

Expert:  Nick H. replied 3 years ago.
Ed,

Please try this. Go to Control Panel->User accounts. Create another user (normal user). Log into that user account. Open Excel. See if you will see the same error message or no error at all.
Customer: replied 3 years ago.

Nick:


Great idea! No error. Now how do we get it to wotk for my Main Account?


Ed

Expert:  Nick H. replied 3 years ago.
Ed,

So this is an issue with your user as the new user did not get the error.

Please log back into your normal user. Move Cursor to top right and click on the Search (Magnifying glass). Type Regedit. On the result list, click regedit.exe and open the Registry Editor.

Expand Current User->Software->Microsoft Office->15.0. You will see Word, Excel, Outlook. Right click on Excel and select Delete.

When done, reboot your computer and test Excel to see if this works or not. Thank you!

Nick
Customer: replied 3 years ago.

Nick:


 


I insatalled Win 8.1 Preview and now don't get the error. However, my daughter does and I've sent her your suggestion.


 


Will let you know if it works. (If sh'e willing to try it<g>)


 


Ed

Expert:  Nick H. replied 3 years ago.
Ed,

That is Excellent! Glad it is working for you now.

Please rate my answer so I can get credit. Have a great day!

Nick

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