Please help. I have purchased Office 2013 from Microsoft. I have downloaded the product on several occasions however have not been able to install it. The error message that I receive is: "Something went wrong Office can't do that right now because your product is busy with another task. Please wait for this task to complete and try again" I wait, and nothing happens. I have no idea what task the product is busy with. Unfortunately I didn't order a disc. Please advise (in a simple way as I am 65 years old) on how I can get this loaded onto my computer. Regards XXXXX XXXXX XXXXX
Yes I am happy to do this but you'll need to talk me through giving you remote access.