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Shefin
Shefin, Microsoft Office Specialist
Category: Microsoft Office
Satisfied Customers: 3722
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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Unable to save word doc. in pdf

Customer Question

Unable to save word doc. in pdf
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Shefin replied 1 year ago.

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
Customer:

Ok ready

Shefin :

Are you trying to save a Word document as PDF?

Customer:

Yes, it wills ave from word as pdf, but once saved it opens as gibberish not as a pdf document

Shefin :

Are you trying to save a Word document as PDF?

Shefin :

I apologize that I did not get the response from you. Could you please send it again?

Customer:

Yes, it wills ave from word as pdf, but once saved it opens as gibberish not as a pdf document

Shefin :

Were you able to save the Word file as PDF?

Shefin :

Were you able to save the Word file as PDF before?

Customer:

Fro word I click save as pdf. It saves But the icon on the document is still W to open in pdf I have to right click and open with adove reader to get the pdf format. If I just double click to open I get a lot of gibberish, nothing is readable

Shefin :

Could you please try the instructions in the link below, and let me know the response?

Customer:

Ok give me a few minutes

Customer:

I have followed the instructions....NOT WORKING!!!!!!!!!!

Shefin :

And you have reinstalled Microsoft Office. Right?

Customer:

yes I have

Shefin :

Do you get any error message?

Customer:

This is what I get after saving

Customer:

%PDF-1.5
%µµµµ
1 0 obj
<</Type/Catalog/Pages 2 0 R/Lang(en-US) /StructTreeRoot 22 0 R/MarkInfo<</Marked true>>>>
endobj
2 0 obj
<</Type/Pages/Count 1/Kids[ 3 0 R] >>
endobj
3 0 obj
<</Type/Page/Parent 2 0 R/Resources<</Font<</F1 5 0 R/F2 7 0 R/F3 9 0 R/F4 14 0 R/F5 19 0 R>>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<</Type/Group/S/Transparency/CS/DeviceRGB>>/Tabs/S/StructParents 0>>
endobj
4 0 obj
<</Filter/FlateDecode/Length 4673>>
stream
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endstream
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5 0 obj
<</Type/Font/Subtype/TrueType/Name/F1/BaseFont/Arial,Bold/Encoding/WinAnsiEncoding/FontDescriptor 6 0 R/FirstChar 32/LastChar 121/Widths 160 0 R>>
endobj
6 0 obj
<</Type/FontDescriptor/FontName/Arial,Bold/Flags 32/ItalicAngle 0/Ascent 905/Descent -210/CapHeight 728/AvgWidth 479/MaxWidth 2628/FontWeight 700/XHeight 250/Leading 33/StemV 47/FontBBox[ -628 -210 2000 728] >>
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<</Type/Font/Subtype/TrueType/Name/F2/BaseFont/Arial/Encoding/WinAnsiEncoding/FontDescriptor 8 0 R/FirstChar 32/LastChar 121/Widths 164 0 R>>
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<</Type/FontDescriptor/FontName/Arial/Flags 32/ItalicAngle 0/Ascent 905/Descent -210/CapHeight 7

Shefin :

Please wait a minute.

Shefin :

You are using Office 2010. Right?

Customer:

Yes Office home and student 2010

Shefin :

Please wait a minute.

Shefin :

Please go to the link below, download and run Fix it tool listed under Windows 7.

Customer:

Ok have run the fixit and still not working

Shefin :

Try the two in this link too.

Customer:

Have tried both...still the same. It seems to me that we are both wasting our time as no solution as been found

Shefin :

Please restart the computer and check again.

Shefin :

Otherwise, you have to use a Word to pdf coverter.

Customer:

Well thanks for your time

Shefin :

I apologize for the inconvenience caused to you.

Shefin :

Please do not rate me poor or bad.

Shefin :

Please restart the computer and try saving as pdf once again.

Customer:

I am sorry but how can I rate a problem that's not been resolved?

Shefin :

If the issue persists, I would suggest you use a converter as a temporary solution.

Shefin :

Also, please restore the computer to an earlier date when the computer was working fine.

Shefin :

Could you please try restoring the computer to an earlier date?

Customer:

I need a permanent solution.I could have chosen to use a converter before spending this money.

Shefin :

Could you please try restoring the computer to an earlier date?

Customer:

Thanks will do.

Shefin, Microsoft Office Specialist
Category: Microsoft Office
Satisfied Customers: 3722
Experience: Working as Tech support specialist with a world famous computer manufacturer
Shefin and 4 other Microsoft Office Specialists are ready to help you
Expert:  Shefin replied 1 year ago.
Hi,

I apologize that the chat got disconnected. However, I can assist you further in Question and Answer mode.

Please click Start, All Programs, Accessories, System Tools, and select System Restore.

Select a date when the computer was working fine and select. Follow the on screen instructions.

If the issue persists, please let me know.

Thank you.
S H E F I N

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Shefin
Shefin
Technical Support Executive
35 Satisfied Customers
Working as Tech support specialist with a world famous computer manufacturer