How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask NewITZone Your Own Question

NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
53509759
Type Your Microsoft Office Question Here...
NewITZone is online now
A new question is answered every 9 seconds

Excel 2007 I need to add Service Desk Compressor CC to this

Customer Question

Excel 2007

I need to add Service Desk Compressor CC to this line so it will count both Service desk or Service Desk Compressor CC and if closed or Close Pending Cust Approval
=COUNTIFS('Created by L1'!$A:$A,">0",'Created by L1'!$D:$D,">="&$A12,'Created by L1'!$D:$D,"0",'Created by L1'!$D:$D,">="&$A12,'Created by L1'!$D:$D,"<"&$A13,'Created by L1'!$J:$J,"Service Desk",'Created by L1'!$H:$H,"Close Pending Cust Approval")
Submitted: 3 years ago.
Category: Microsoft Office
Expert:  Jess M. replied 3 years ago.
Hi, welcome and thank you for your question. My name is Jess and I am glad to assist you today.

Can you me send a copy of the Excel file that you are working with so that I can try out formulas that best fit your requirement? You can just COPY some of the data to a blank sheet. If it involves a workbook, you can just SAVE AS the file and then delete most of the data leaving some to work on.

Then upload the sample file to this link:
http://wikisend.com

You don't need to register at wikisend.com, just upload the file and then wait for the page to show the 6-digit File ID or the download link. Post the File ID or the download link when you reply so that I can get your sample file.

Best regards,
Jess
Customer: replied 3 years ago.

958552


http://wikisend.com/download/958552/Book2.xls


Item in yellow is what I need to update.


 

Expert:  Jess M. replied 3 years ago.
Charles,

I got the file but I got errors in several cells because they are referenced to an external file. Can you copy the "values" in columns AA to AN?

See screen shot:

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here



Regards,
Jess
Customer: replied 3 years ago.

684618


http://wikisend.com/download/684618/testworkbook.xlsm


This is the whole book.


 

Expert:  Jess M. replied 3 years ago.
Charles,

I am sorry but the file you sent me is corrupted. My Excel 2007 repaired it and I end up with blank sheets.

Can you try sending it again? (Also, please note if the actual file size is just 1.1MB. If the actual file is bigger, then that is the reason why the file I got is corrupted. It is during the upload)

Jess
Customer: replied 3 years ago.

it is over 2mb


 

Customer: replied 3 years ago.

The column in yellow is the only one I need to fix, in your photo it shows those numbers.


I'm just looking for the syntax to add the line for service desk cc


 

Expert:  Jess M. replied 3 years ago.
Charles,

I am sorry for not getting back to you immediately. I was opted out from the question so I was not able to post the reply I composed lately.

Now I still need a new copy of the file since I believe it was corrupted when you upload it. Yes, the yellow column shows the numbers but when I edit the formulas, they give out string errors replacing the numbers representing the count.

Screen shot below:

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here


The reason is because the referenced cells are unavailable.

Jess