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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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I have MS Office 2011 for Mac, using OS 10.8.4. When I insert

Customer Question

I have MS Office 2011 for Mac, using OS 10.8.4. When I insert a hyperlink to my company webpage in a word document, it works fine, when I insert a hyperlink to a pdf on my company web page, word opens a bunch of gibberish. How can I fix this?
Submitted: 3 years ago.
Category: Microsoft Office
Expert:  Jason Jones replied 3 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


Is this a new problem, meaning you were able to do this in the past?
Customer: replied 3 years ago.

I have never had a problem with linking to a pdf on my website, however that was with older versions of the OS, I have a newer mac with the latest os system, not sure if I have created links to pdf's previously on this computer

Expert:  Jason Jones replied 3 years ago.


Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 3 years ago.

yes, I am by the computer

Expert:  Jason Jones replied 3 years ago.


Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=a0a989d1-0aa0-43a7-8f71-98f947df7fb3


Then on that page click the button that says, "Join Session".

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=a0a989d1-0aa0-43a7-8f71-98f947df7fb3

Customer: replied 3 years ago.

ok, downloaded the session, says you will control

Expert:  Jason Jones replied 3 years ago.
Thank you.
Customer: replied 3 years ago.

Hi Jason, unfortunately it still does not work


 

Expert:  Jason Jones replied 3 years ago.
I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

I wish you luck,
- Jason
Customer: replied 3 years ago.

Does this mean I get charged $38 but no fix? Will another expert contact me?

Expert:  Jason Jones replied 3 years ago.


Another expert will continue with you. When that happens, you will be notified.