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Jess, thanks for your reply. Sorry I did not explain the issue properly. At the moment, for what-ever reason Outlook 2010 works well with Office 2013, no issues. The problem is that Microsoft Dynamics (CRM Package) locks into Outlook 2013 (Which has NOT been set-up) rather than Outlook 2010. Is there a flag I can set in Microsoft Dynamics that will get around this issue so that it only looks for data from Outlook 2010 rather than 2013 please? The problem is around Microsoft Dynamics CRM, not outlook, Thanks, Gary
Yes I can open them both and they both will correctly download emails
Jess, thanks, will this request for help be automatically passed to another expert for help please? Thanks Gary
Great, thanks for your help and perseverance, Gary
I am using the web based version of Microsoft Dynamics
I tried what you suggested - Microsoft Outlook 2010 is the only one selected, called Outlook (desktop)
The outlook icon is yellow, Microsoft Dynamics (2011 version) is also in the " Add Ins" and active, does this help? I have also noticed that when I use Word or XL and try to send an email directly (Right Click send) then it tells me that outlook is inactive (So I guess it's looking for Outlook 2013) I can hover using the paperclip attach a file in the normal way
I don't know how to disable the installation, I just inserted the disk and off it went. Should I remove Office 2013 and start again (But please tell him how to avoid installing Outlook 2013)
OK, I have removed Outlook 2013, it comes up with the error message, "There is no email program associated to perform the requested action, please install an email program or if one is already installed create an association in the default program panel" , what does this mean please?
I installed Outlook 2010 with the Microsoft disk, I only got this message after I removed 2013, I will do the repair function now
Well done, that error message disappeared. I will now reinstall Dynamics, I am fairly confident it will work, it's midnight here now so I will report back in the morning and then ask you how to reinstall Outlook 2013 without the disc starting by itself and doping the install
I have reinstalled Microsoft Dynamics with Outlook 2010, works perfectly, the only part I need help with now please is to reinstall Office 2013 without Outlook from the disc, the disc just starts itself, I have no control. Thanks Gary
minor problem, outlook 2010 now locks up, I removed Dynamics and repaired office 2010 and outlook works again, am afraid to reinstall dynamics, any ideas
Yes I did restart the computer after removing dynamics, very strange as it now won't open attachments (Power-point) but will open Word and XL files. I reloaded Office 2010 and it still won't open Power-point files as attachments. Any ideas?
Yes it is, works on its own when it's not an email attachment
No it doesn't.
Power-point 2010 is on the list but it won't open correctly. If I open it from the desktop icon, power-point opens correctly but it won't open Power Point files emailed by outlook
Sorry it took a while to respond, I went to be, it was 1am here, the power point symbols is there but it won't open correctly. As soon as the file was attached to an outlook message its corrupted
Hi, it's only the Power Point files that are attached to outlook messages, all others are OK. Any power point documents in "My Documents" a re fine, I can still open them. The "Corrupted" files from outlook still convert OK into Adobe files and can be read as per normal. Its just they can't be opened after being attached to an email message
Thanks, you are a machine and work 24 hours - Tried that, the response was that the Microsoft fix does not work with the Windows 8 operating system