Hello, thank you for your reply. The operating system on this particular PC is Windows 7, the other pc's that run without any problem are on XP.
The troubled PC is indeed also running word, which is running fine, and Powerpoint is alo there, but we do not use this feature. Thanks for your help, we are at a loss.......
Happy Independence Day! We do not have this over here in NZ, hope you are still enjoying the holiday......
We'll call the problem PC: PC1 and my PC: PC 2
You are on the right track, the problem only occurs when receiving emails on PC 1 from our suppliers with the excel form attached. (We use these to enter order requirements and send them back to supplier). In fact if the same supplier sends the email to PC 2 it opens fine. If I forward the same email from PC 2 to PC 1 it will then open also. I am wondering if XP on PC 2 does some sort of conversion that windows 7 on PC 1 does not?
Sometimes the email is received on PC 1 with no visible attachment, but instead has lots of scrambled script in the actual message content......PC 2 does not have that problem.
Hope you can make sense of the confusion, thank you,
PC 1 is running Outlook 2002 (as is PC 2). All our emails come through our domain name and are automatically sent to our 6 email adresses within the domain. When I mentioned going to the Mail server in my earlier email, I meant the Telephone Company Server, (is this the web browser?) where a copy of all our mail is kept. As I mentioned, if I logon to that Webmail site, I can open the attachment at that point......
I have opened Excel on PC 1, and the file is shown as a workbook, but when I try to open it I get a message saying: "unable to open, check spelling, check if this file has not been renamed/moved/deleted". Thanks for your help so far, I hope we are headed in the right direction? Regards,
Attachments are only available to registered users.
Getting pretty intricate now: PC 1 is using Yahoo for a browser, (should I change that?) PC 2 is using internet explorer and both use Outlook for email.
Now with the Excel, sorry for the confusion, when I mentioned workbook I meant the drop down on the far right. When I try to open from the workbook list, I get the: unable to open etc error
I have now opted for the click on the File/Open option on the Excel menu and this links to a Document folder and the files are shown there. The files do not have the shortcut. I have tried to open one of the files that we are unable to open in Outlook email. This particular one (which we have played around with for some time) is listed twice, neither one is a shortcut, but one is an xlxs doc and the other an xls doc. I am able to open the xlxs doc from there, but not the xls. (Error message : this is un unrecognizable format). None of the documents have a .LNK extension.
Let me know if should change to Internet Explorer, and which version? Thank you,
I am unable to copy the "file" to USB to test,and am sending you one of the emails so you can see why.........
Here is the copy of the email from our PC 1. This would normally come through with a message in the body of the email and an excel attachment. We now do not receive an attachment (that we would normally open etc.) but we have this cryptic text instead. Does this help to identify the problem? Regards,
From: Sue Crampton [
Sent: Tuesday, 2 July 2013 4:45 p.m.
Subject: FW: Mens Targhee Mid & Targhee Shoe
Received: from aamta04.nz.eds.com ([18.104.22.168]) by mta02.xtra.co.nz
Tue, 2 Jul 2013 16:45:35 +1200
Received: from smtp-out3.slb.compass.net.nz ([22.214.171.124])
by aamta04.nz.eds.com with ESMTP
Received: from mail.ivasp.com (unknown [126.96.36.199])
by smtp-out3.slb.compass.net.nz (Postfix) with ESMTP id AD974114200;
Tue, 2 Jul 2013 16:45:31 +1200 (NZST)
Received: from SGRDEXH005.CMS.Local ([10.80.3.23]) by SGRDEXH002.CMS.Local
([10.80.2.22]) with mapi; Tue, 2 Jul 2013 16:45:24 +1200
From: Sue Crampton <XXXXX@XXXXXX.XXX>
Date: Tue, 2 Jul 2013 16:45:28 +1200
Thread-Topic: Mens Targhee Mid & Targhee Shoe
Accept-Language: en-US, en-NZ
acceptlanguage: en-US, en-NZ
Content-Type: text/plain; charset="us-ascii"
I thought I would let you know that we do have stock of the Men's Targhee M= id & Low in sizes 11, 11.5, 12, 13, unfortunately the VR I have sent out= does say no stock. I do apologise.
AGI Australasia Ltd.
Unit G XX XXXXX XXXXX, Albany
P.O. Box 301064, Albany 0752, New Zealand
p: +64 9 XXX XXXX f: +64 9 XXX XXXX
www.avia.com<http://www.avia.com> www.and1.com<http://www.and1.com> [cid:XXXXX@XXXXXX.XXX]<https://www.facebook.com/keenfootwearn=
z> Like KEEN Footwear NZ<https://www.facebook.com/keenfootwearnz>
> Like Under Armour NZ<https://www.facebook.com/underarmournz>
DISCLAIMER: This electronic message, together with any attachments, was cre= ated solely for the use of the intended recipient(s), and may be confidential. Views expressed may be those of the = individual sender and are not necessarily endorsed by AGI Australasia Ltd. If you are not the intended recipient, ple= ase advise us by return e-mail that you have received the message in error and then delete it. Do not copy, disclose or = use the contents in any way. P Please consider the environment before printing this e-mail.
Look like we are coming to a dead end here. As I mentioned, on PC 2 we are able to open attachments and the emails that are sent from the suppliers to PC 2 come through as email plus attachment. However the same email sent to PC 1 results in the scrambled message in the body of the email, as per the sample I have already sent. The attachments are xls files..... There is no "attachment" for me to copy to USB or upload to wikisend...........
Yes, that's right. PC 1 receives the identical email, from the same sender, no paperclip showing, no attachment to open, and with the body of the email filled with scrambled text. PC 2 receives the same email just fine, with the (paperclip indicating the) attachment, and can open the attachment without any problem....... As I mentioned, on the Webmail Server, the emails come through fine for both the PC's and we can open them there, but once downloaded to the PC (as normally happens) we have the above problem..
Ok done that. PC 1 can forward attachments both Word and Excel to PC 2 and PC 2 can open all documents.
Forwarding the "scrambled" Excel document, I know what you mean, but no it did not "show up" and it forwarded with the same scrambled text.... Remember that PC 2 can receive this same email from the supplier all OK. Regards,
Each PC has it's own email address. I do not think it is the sender, since PC 2 can receive everything just fine, and these same emails are literally sent to dozens of outlets.......
Your last comment did get me thinking, since we only have this problem with a few of our suppliers and always when they send us bulk email, ie same emails sent to lots of different customers including ourselves. I have uninstalled and reinstalled our virus checker on PC1 and have this morning received one of the problem emails - coming through OK! I will await a few more of these emails and let you know how it goes......... regards,
Well, it seems we can now receive and open most emails including the excel attachments. The only exception are emails from suppliers that are sent as a bulk email. Do you have any idea if we could perhaps re-set any of the filter options? There are quite a few, some of them a bit cryptic, so not sure which ones to tick/untick.