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Nick H.
Nick H., MS Office Specialist
Category: Microsoft Office
Satisfied Customers: 7827
Experience:  MS Office 2003, 2007, 2010, Lotus Notes 6.5, 8.5
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I opened a word document from gmail and now I cant find it

Customer Question

I opened a word document from gmail and now I cant find it after I closed it
Submitted: 9 months ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 9 months ago.

Hello Meg! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Have you searched for the document name and/or checked the temp folder yet?

Note: please do not re-open the same document from your gmail email.

Can we do a screen sharing session, so I can chat with you and help you directly?

Thank you

Customer: replied 9 months ago.

yes I have searched. I opened it from gmail, made changes and saved. Now it is gone. I'm freaking out

Expert:  Viet -MS Office Tech replied 9 months ago.

I"m sorry, please click on the website below and allow the ScreenConnect sharing program to run, then I will be able to chat with you and help you directly:

http://166.78.231.170:8040/?Session=7991bf57-a449-4a35-b870-42bd1362f4eb

Edit: I'm really sorry; I could not find it; the edited document may have been overwritten as it was re-opened again from the email. Next time, make sure you save the document to a folder you want first, then you can edit it. Thank you.

Expert:  Viet -MS Office Tech replied 9 months ago.
I'm also opening the issue to other Professionals. Please do not rate or wait; you will get an email/reply when there is another possible solution. Thank you very much.
Expert:  Nick H. replied 9 months ago.
Hello, and thanks for your question. My name is XXXX XXX I will help you today.

On your Gmail, do you still have the Word file from original email or Drive?

When did you save the file?
Customer: replied 9 months ago.


I saved the file around 7 or 8 on 7/1/2013

Expert:  Nick H. replied 9 months ago.
Thanks for your reply.

Do you still have the Word file from the original email? Or after saved it, it disappeared on Gmail as well?

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