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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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Jason: I am having the same problem with my outlook font.

Customer Question

Jason: I am having the same problem with my outlook font. On outgoing messages I cannot get it to stay in italic. Can you help. Margaret
Submitted: 3 years ago.
Category: Microsoft Office
Expert:  Jason Jones replied 3 years ago.
Hello Margaret,


Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page.


Thank you.
Customer: replied 3 years ago.


the problem has not been resolved. Margaret

Customer: replied 3 years ago.


what is happening

Expert:  Jason Jones replied 3 years ago.
That is correct. I asked a question and you have not answered it.



Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 3 years ago.


yes what do we do- let me know

Expert:  Jason Jones replied 3 years ago.


Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=79418e99-07f9-43ae-b794-4e5883708099


Then on that page click the big green button on the bottom of the page that says, "I agree, Run RemoteDesktop".

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=79418e99-07f9-43ae-b794-4e5883708099

Expert:  Jason Jones replied 3 years ago.
You just said you have to leave for an appointment.

Please, let me know when you have more time.

Thank you.
Customer: replied 3 years ago.


Jason: Please research the problem. I tried everything you did and it still did not work. So I should not be charged anything because you did what I had already tried and it did not work. When you have an answer contact me.


 


Margaret

Expert:  Jason Jones replied 3 years ago.

Please, let me know when you have more time.