How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dustin Your Own Question

Dustin
Dustin, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 9961
Experience:  Since Office 2000, Ive been using, repairing and teaching the basics of MS Office to anyone with a need to learn.
19897260
Type Your Microsoft Office Question Here...
Dustin is online now
A new question is answered every 9 seconds

Hi. I have Windows 7 and cannot Watch Viaplay (Denmark)

Customer Question

Hi. I have Windows 7 and cannot Watch Viaplay (Denmark) more than 10 minutes at the time. Then the Picture freezes and the sound is like a machinegun. I cannot get any help from Viaplay. They tell me, that I must install a stronger browser. I have tried many Things, but without succes. Can you help me?????? Thank You in advance Jytte XXXXXXX Denmark

Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Dustin replied 1 year ago.
Hello Jytte, My name is XXXXX XXXXX I am here to help you with your issue today..

First, could you explain what browser you are using when you watch VIAPLAY ?

Internet explorer, Mozilla firefox, Google chrome?

Also, what internet speed do you have?
Customer: replied 1 year ago.

Hi Dustin.


 


I use Internet Explorer and Google chrome. The problem began 3 weeks ago. Earlier I could Watch Viaplay without problems. Then I used Explorer 9 to x64 based system Windows 7. I do not know what happened. I have tried to update without succes. I do not know much about installing, so I hope you can help me.


 


I do not know what internet speed I have. Is that important for you to know?


 


 


 


 

Expert:  Dustin replied 1 year ago.
The internet speed is important.. Because if your speed is too low, it could be causing the video and audio issues.

So lets test that first.. To do the test.. If you have anything downloading or streaming, such as music or video.. Please stop it

Then next, go to this website and perform a speed test.

http://www.alken.nl/danmark.htm

Where you see the speedometers.. click where it says start test.

Let me know your uplaod, download, and ping.

Thanks~!
Customer: replied 1 year ago.

Download speed: 6.16


Upload 1.06


 


ping 234 s

Expert:  Dustin replied 1 year ago.

Thanks Jytte..

. First, lets make sure that you have set a password XXXXX a username or email address for your justanswer account.. At the top right of this page, click account.

Then set a password, set a username.. And once thats set..

at the top right click my questions, and you should see our question Click the title of the question ( or click reply to expert ) and you will be back here.

You have plenty of speed and upload and your ping is within tolerance.. So its not your internet.

It has to be the computer itself.

You mentioned you use internet explorer, and also chrome.

What I would like you to try first, as a test..

is lets reset internet explorer.


  1. click Start
    Start button
    . Type the following command in the Search box, and then press Enter:
    inetcpl.cpl
    The Internet Options dialog box appears.
  2. Click the Advanced tab.
  3. Under Reset Internet Explorer settings, click Reset. Then click Reset again.

    Click to select the Delete personal settings check box .. then click reset.
  4. When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
  5. Start Internet Explorer again.

 

Once that is done.. close all internet explorer windows.. Then open internet explorer.

 

And using only internet explorer, try Viaplay again.

 

Does it still lock up and freeze? If you run into any issues, please use the reply to expert button and send me a reply.

 

If my answer helped, please click one of the smiley faces to rate the solution, and then click the green accept button to accept the answer..

If my answer did not work, please wait to rate the answer and also wait to accept and instead send me a reply so that I can continue to assist you as needed.

Thanks! D.Sandlin

 

Customer: replied 1 year ago.

I am sorry to inform you, that my problem has not been solved. As a matter of fact I have run into more problems and my computer is now extremely slow. Therefore I ask you to give me a refund.

 

Thank you in advance

 

Jytte XXXXXXX

Expert:  Dustin replied 1 year ago.
I can send a message to customer service and request a refund for you,

However, thats going to leave you without your problem being solved.. If your certain that you dont want to pursue fixing this issue further, then I will close the question and message customer support..

Dustin S.
Customer: replied 1 year ago.

I have realized that I need somebody to come to my home in order to fix the problem, so I ask you to request a refund for me.


 


Thank you so much for trying.


 


Jytte K

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
< Last | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    301
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/CH/chutz747/2011-11-6_14231_me.64x64.jpg The-PC-Guy's Avatar

    The-PC-Guy

    Computer Manager

    Satisfied Customers:

    274
    20 years experience providing remote computer support
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    125
    Trained in Microsoft Office from 2000 through to latest version 2010.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    124
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    97
    Bachelor's Degree in Information Technology, Microsoft Certified Professional
 
 
 

Related Microsoft Office Questions