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Ask Chris L. Your Own Question

Chris L.
Chris L., Support Specialist
Category: Microsoft Office
Satisfied Customers: 4862
Experience:  Certified Expert with over 10 years experience.
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I cannot remember my passwords [email protected] or tnt

Customer Question

I cannot remember my passwords [email protected] [email protected]
Submitted: 3 years ago.
Category: Microsoft Office
Expert:  Chris L. replied 3 years ago.
Hello my name is XXXXX XXXXX I will be happy to assist you.

For privacy reasons email addressees are blocked out on this site so what you typed shows up to me [email protected]

Are both of these accounts hotmail accounts?

Have you tried anything else besides calling such as resetting the passwords or filling out the recovery form?

Please let me know so I can further assist.

Thank You
-Chris
Customer: replied 3 years ago.

no I dont know where to go to reset

Expert:  Chris L. replied 3 years ago.
Ok not to worry I will help you. Since you have forgotten your password XXXXX reset should get you back into the account.

Please click on the link below. Where it says enter your microsoft account enter your full email address:
http://account.live.com/ResetPassword.aspx

Next enter the letters it shows you in the box. They must be entered exactly how they are shown and then click on next.

On the next page you will be shown your options to confirm that this is your account.

Choose one to confirm and you will be able to create a new password.

If you have have trouble please leave this windows open and reply to me for more help.

Thank you,
Chris

Expert:  Chris L. replied 3 years ago.
Please only reply on this page, do not open new questions.
Expert:  Chris L. replied 3 years ago.
Please reply if you can see this message, I can help you.