My name is XXXXX XXX I'll be assisting you with this issue.
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Do you still have the original .doc file?
What you can do is in the .doc file do a select all, then open a new document that is docx and paste it in there. Let me know if this doesn't work for you
No I don't have the original file, and have tried several ways to convert it back to no avail
you can type that in the command prompt
No I don't have the original file and have tried all sorts to convert it back but to no avail!!
with the docx file
if you do a select all and copy it to a new document will that work?
I will try it and see what happens
That didn't work plus all the other formatting fell apart! I write operations and procedures manuals and some of the files are quire large
what happens when you restart the computer into safe mode
does the same thing happen
tried that. One of the problems is that I have been working on this document for a week, I assumed the hyperlinks would have converted with the document but alas! Just another one of MS problems that drives me nuts!!!
yeah i had someone else who had the same issue
the fix was to copy the content from the old document to a new one
but in your case you don't have the .doc file
Have you any other suggestions or do I have to go through and change every link - probably 1000 of them!!!
i remember seeing a piece of software that tried fixing it
but it costed money
also what is the actual hyperlink that it changed to when it got converted to docx?
It just refused to open link. However just found if I opened the .docx document and "Saved as" a ".doc" document it converted it back and the hyperlink worked!!! This maybe the only solution.
also try doing a select all
then copy to a new document
and saving as docx and see if that makes a difference
I think the problem with Word is that it is OK for amateurs and folks that just want to do simple stuff but when one gets into the sophisticated functions it is full of problems and getting help is difficult. One goes to an MS school and finds out that I have more knowledge about Word than the tutor - all very frustrating!!
yes i agree
especially for large documents
with lots of information, links, table, etc
how did you go
do you need further help or you're happy to stick with .doc
They all worked once it was converted back to .doc I did try doing a "Replace .docx with .doc" but that only works in the main document, not in hyperlinks. I would be interest to know if there is another way of globally changing .docx to .doc
sorry what do you mean by globally changing .docx to .doc?
like going to "Replace .docx with doc." I thought perhaps somewhere buried in Word there was a link or a way of doing it.
the only way to do it is save as
I thought I was going to change all my documents to the new .docx format but alas, like a lot of the new MS stuff quite often it is a step backwards!!
was there any other questions?
No, under control now thanks
are you able to rate my services