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Dustin
Dustin, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 10240
Experience:  Since Office 2000, Ive been using, repairing and teaching the basics of MS Office to anyone with a need to learn.
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GA-AMM when I try loading office home and student 2013

Customer Question

when I try loading office home and student 2013, I am told the website is no longer valid and I directs me to c2rstup.officeapps.live.com.
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Dustin replied 1 year ago.
Welcome to JustAnswer.com

My name is XXXXX XXXXX I am here to help you with your office issues today.

Do you already have office 2013 downloaded and installed on this computer?

Or, are you attempting to download and install it for the first time?

Dustin S.

Customer: replied 1 year ago.

Attempting to download it.

Customer: replied 1 year ago.

When do I get an answer????????

Expert:  Dustin replied 1 year ago.
Understood.

And I just seen your replies come through.

So I can get you the correct answer, I need to know where you purchased the download from James.

From microsoft directly, or from another website or provider? ( please be specific)

Dustin S.
Customer: replied 1 year ago.


The program was purchased from Office Max 5/24/2013

Expert:  Dustin replied 1 year ago.
My apologies for the delay.. I had a hard time sending a reply to you, and I hope this one goes through.

If you could, please click the link below

https://officesetup.getmicrosoftkey.com/?origin=HA102830243

On that page, enter the product key from the card that Officemax gave you when you purchased your Microsoft office program

After you enter the product key, you will be presented with the download screen.

You then need to download and install office.. And once it is installed, It may ask you for your product key a second time.

If you get stuck or run into any issues, please let me know


If my answer helped, please click one of the smiley faces to rate the solution, and then click the green accept button to accept the answer..

If my answer did not work, please wait to rate the answer and also wait to accept and instead send me a reply so that I can continue to assist you as needed.

Thanks! D.Sandlin
Customer: replied 1 year ago.

Tried it as you described and was given the same directive to the c2rsetup.officeapps.live.com.

Expert:  Dustin replied 1 year ago.
Ok.. walk me through what is happening.

You enter your product key, and it accepts it, then it says go to that page?

Or it takes you to that page automatically?

What exactly happens after entering your product key on screen..

Customer: replied 1 year ago.

After entering the product key, it takes me to my Hotmail site and then askes me to start own load. When I do, the message "cannot access this page and I have to go to c2rsetup.officeapps.live

Customer: replied 1 year ago.

I enter the product key and it accepts it and then it goes to my Hotmail page. After I access my Hotmail page it says start download and then it flashes this page cannot be displayed and instructs me to go to the c2rsetup.officeapps.live.com

Expert:  Dustin replied 1 year ago.
My apologies for the delay in getting back to you James..

Sounds to me like everything is happening as it should.. Except, there must be an issue with the microsoft download server.

When you get the chance, can you look at this page and tell me the exact version of office you purchased?

http://www.microsoftstore.com/store/msusa/html/pbpage.OfficeCompare?tid=sSHKb3iHN_dc&cid=5250&pcrid=19104907973&pkw= office%202010&pmt=b&WT.srch=1&WT.mc_id=pointitsem_Microsoft+US_google_5+-+Office+15+Suites&WT.term=office%202010&WT.campaign=5+-+Office+15+Suites&WT.content=SHKb3iHN&WT.source=google&WT.medium=cpc
Customer: replied 1 year ago.


The version I have is Home and Student 2013

Expert:  Dustin replied 1 year ago.
Lets try this another way, one more time..

Please go to the link below.

http://www.microsoftstore.com/store/msusa/en_US/pdp/productID.259179500?tid=skjLYlwkj_ dc&cid=5250&pcrid=20504911133&pkw=office%20home%20and%20student&pmt=b&WT.srch=1&WT.mc_id=pointitsem_Microsoft+US_google_5+-+Office+15+Suites&WT.term=office%20home%20and%20student&WT.campaign=5+-+Office+15+Suites&WT.content=kjLYlwkj&WT.source=google&WT.medium=cpc

At the top right, click login.. Login to the microsoft account that you have been entering your product key on for office.

Once you login, go to the products and downloads section. Is it showing your office 2013 as a product there?

If so.. It should have a download link.. And hopefully its working from this portal.

If not..

Then on the main page, where it said login.. There is a live chat button.

You will need to get one of the microsoft sales and support reps online.. And let them know that your product key is being accepted, but the download link fails to load and you cant download your purchase of office 2013.

They should be able to relay to you a direct link for download.


In the meantime.. You can try downloading the trial of office 365 ( which includes office 2013 )

If we can get the trial downloaded and installed.. You may be able to activate it with your current office product key.. The trial link is below

http://office.microsoft.com/en-us/try/

Customer: replied 1 year ago.

O.K.


Let me give that a try.

Expert:  Dustin replied 1 year ago.
Take your time.. I will be online for another 8 hours or so today in case you run into any issues..

D.S
Customer: replied 1 year ago.


Dustin

The folks at Microsoft were able to get me loaded up. Thanks loads.

Jim xxxxxx

Expert:  Dustin replied 1 year ago.
Glad to gear that James..

let me know how you would like to close this question out.

You can aplply your balance to this question, or you can save your balance for your next question, or you can verbally request it to be refunded..

However you want to proceed , let me know and we will see to it.

Dustin S.
Customer: replied 1 year ago.

I believe a refund would be in my best interest at this time.

Thanks

Jim xxxxxx

Expert:  Miel-cssm replied 1 year ago.
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at support@justanswer.com and provide us with your email address and a link to this question page so that we can help you. (http://www.justanswer.com/microsoft-office/7u2vt-when-try-loading-office-home-student-2013-told.html). Thank you, The JustAnswer Customer Support Team.
Customer: replied 1 year ago.

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Dustin
Dustin
Support Technician
107 Satisfied Customers
Since Office 2000, Ive been using, repairing and teaching the basics of MS Office to anyone with a need to learn.