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James K.
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 5902
Experience:  Technical Director of IT Company
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HOW DO I STOP ONE OPEN FILE (AMONG 4 OTHER OPEN FILES) FROM

Resolved Question:

HOW DO I STOP ONE OPEN FILE (AMONG 4 OTHER OPEN FILES) FROM BLINKING TO A WHITE SCREEN? THE HOURGLASS STAYS ON THE FILE, SO I CAN'T EVEN CLOSE IT. IT'S A MANUSCRIPT I'M COPYEDITING FOR A CLIENT.  BY THE WAY, I AM 76 YEARS OLD AND EDIT OR GHOSTWRITE BOOKS AND ARTICLES FOR CLIENTS EVERY DAY. BUT . . . I DON'T UNDERSTAND TECH LINGO VERY WELL, SO I'D APPRECIATE A SIMPLE ANSWER. THANKS.  

Submitted: 1 year ago.
Category: Microsoft Office
Expert:  James K. replied 1 year ago.

Hello

 

My name is James

 

Welcome to Just Answer

 

what kind of File is a word file , .doc .docx?

Customer: replied 1 year ago.

.doc a 2003 version of MSWord, my favorite for editing.

Expert:  James K. replied 1 year ago.

Perfect good info

 

Lets try and close the file and Re open it see if that solves the issue

 

I know you said you cant close the normal way so we use a different way

 

Press CTRL and ALT and ESC at the same time the task manager Window will open

 

Under applications look down the list you will see the word docs you have open

 

Highlight the problem file , Click End task it should close

 

Then Re-open if you need to and test

 

Standing by Please let me know

 

 

Customer: replied 1 year ago.

I closed all the .doc files I had open at the time, then reopened the blinking one. I saw on the bottom of the screen that all the pages were 'opening' . . but the file still blinks to a white screen and then back and forth. The cursor never blinks so that I can take the next action.

Expert:  James K. replied 1 year ago.
Can I remote on and see what your explaining I can send you a link to connect
Customer: replied 1 year ago.

dumb old me! I use Carbonite to back up my hard drive continuously. If I contact them and have that particular file replaced by the one in early March, will that solve the problem? Otherwise, you're welcome to "remote on," if that means checkout out my PC from where you are. :-)

Expert:  James K. replied 1 year ago.

It may well do , but we can do that ourselves ,

 

Lets have a look



http://166.78.231.170:8040/?Session=840feec1-98a1-4612-ac73-01ed46800843

Click the Link above then

1) Click Join
2) Download and Run the Screenconnect.exe
3) Click Run/OK/Yes if asked
Expert:  James K. replied 1 year ago.
Cheers James
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 5902
Experience: Technical Director of IT Company
James K. and 4 other Microsoft Office Specialists are ready to help you

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