Microsoft Office Questions? Ask a IT Expert for Support ASAP
please do so cause I urgently need to use the machine
where to must I connect
Could you please let me know whether you managed to fix the problem
I hope you're still online, cause the problem has not been fixed as yet. I just tried to open a word attachment in one of my emails, and it didn't open. Please communicate with me
I did click and agreed, but have trouble in joining, so just go ahead and do what you have to do and let me know the outcome by email.
I've tried to open a word attachment in one of my emails without success.
I cant connect and fix the issue if you don't connect
Let me give you another way to connect
1) Go to http://Join.me2) Click the orange Share / Start a meeting Button 3) Let the File Run4) at the top of your screen you will see this
You then Reply to me with the nine numbers and i can connect
893 235 759
what do I do now
The cursor do not react to the command of the keypad. Can I go and take a bath in the meantime
The yes command don't react to the click
Which task bar, your taskbar?
I am ready, I'll have my daughter at the controls who is more clued up then me
The program still says click-to-run configuration failure
Can you click the word Icon on the desktop Dose it open
Hi James. Word opens, but I don't receive m emails to some of my email addresses, the site I get my buy leads from has also been corrupted, the word documents still don't want to open.
I think so yes. The word program opens but the documents still won't open. It still says click-to-run configuration failure.
It's the same with all the documents. Even excel won't open.
I'm ready. What do you need me to do?
I am currently on my cellphone. Is there a website where I can go to to get this link?
Is it fixed?
The word documents still don't want to open.
Last month. I don't know the precise date.
I've done this, but windows still don't want to open. I can't even open
windows files on my smart phone
Yes. But why would Office corrupt also my email addresses and other programs that have no relationship with it?
Yes! My files are backed up up to yesterday
Not yet. I first want to save my backup to a cd. Will let you know when I'm ready
Will do so sir
You can start restoring sir
I've tried to restore the back up but it doesn't seem to work.
The factory restore completed yes. I backed it up on the hard drive so I don't it's still there. Apparently it's backed up on Norton too but Norton has also been backed up.
No. I don't have an external hard drive.
On drive D on the laptop.
Yes it was all on the laptop. The data is still there but it won't restore.
I followed the instructions you gave me and it just doesn't want to restore the information that I've backed up.
I can only come back tomorrow.
Ok then have a good day further.
Hi James. I'm here.
Hi James, Our internet access is extremely slow at present. Do you want to come on line now or wait till the speed increases.
ok! I'll let you know
Right I'm ready now
This link take a long time to load and run. It is still busy
I can't see that it has been restored. Shouldn't they be in their original places?
The laptop is restarting at the moment and installing updates.
Ok after then follow the above