How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet -MS Office Tech Your Own Question
Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 36462
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
30037186
Type Your Microsoft Office Question Here...
Viet -MS Office Tech is online now
A new question is answered every 9 seconds

Unable to Activate Microsoft Office Professional

Customer Question

Unable to Activate Microsoft Office Professional
Submitted: 3 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 3 years ago.

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What's the version of your microsoft office professional, such as 2003, 2007, 2010, 2013, etc.?

 

How did you install office, using the disk or download, etc.?

What's your Microsoft Office Professional product key?

Thank you

Customer: replied 3 years ago.

2013 Product Key G28KK-6N9V9-KRHF7-3FHXK-FRD63

Expert:  Viet -MS Office Tech replied 3 years ago.
It's not a valid key; can you check at
https://officesetup.getmicrosoftkey.com/

How did you install office, using the disk or download, etc.?

Thank you
Customer: replied 3 years ago.

I installed office on download from my work email address at Fonterra sent to my home address. I purchased office from Fonterra

Expert:  Viet -MS Office Tech replied 3 years ago.
Can you copy and paste the product key you've received (don't type), so I can check? Thank you
Customer: replied 3 years ago.

 












Dear XXXXX Lusby,
Thank you for your order. Your Order Confirmation number is: 548913411. Your product key to activate your software can be found below. Please retain this information for your records.
Please download this software on your home PC by forwarding this email to your personal email account, and clicking the 'download link' from a home PC.























 



 





Product



Product Key



Download Link



Price



Microsoft Office Professional Plus 2013



G28KK-6N9V9-KRHF7-3FHXK-FRD63



Office Professional Plus English



Expert:  Viet -MS Office Tech replied 3 years ago.
I'm sorry. Did you uninstall any previous office version first? It looks like they gave you the wrong product key, can you check with Fonterra and/or

https://officesetup.getmicrosoftkey.com/Default/Support

Thank you
Customer: replied 3 years ago.


No It is the only one


Thank you

Expert:  Viet -MS Office Tech replied 3 years ago.

I'm sorry, can you can you check with Fonterra to get a new / correct product key and/or

https://officesetup.getmicrosoftkey.com/Default/Support

Edit: Please let me know how it goes any time; I will help further as needed. Thank you

Expert:  Viet -MS Office Tech replied 3 years ago.
Hi,

How is it going? Were you able to get a new product key?

Microsoft Store Hours of Operation:
09:00-19:00 (ET), Monday - Friday


http://www.microsoftstore.com/store/msnz/en_NZ/DisplayHelpContactUsPage/ThemeID.29256100/

Please let me know; I help further as needed. Thank you very much

Related Microsoft Office Questions