I received a flash saying I needed upgrading and that they would try and find the problem and let me know. they said that I needed to contact the manufacturer of my computer and that I needed the Office Jet Reflash.
yes you can do the screen sharing session
Did you click on that website yet? Please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.:http://18.104.22.168:8040/?Session=3a607e54-d8f2-46b2-b283-fa673329eb4d&SUPPORT=JAVAW, and/or go to the shorter website link below in Internet Explorer:http://tinyurl.com/njh46wr, and allow it to run, and try any other option it gives you as needed.Edit: It looks like you've gone away, so I'm canceling this for now. I'm also opening the issue to other Professionals. We can continue whenever you'd like to. Thank you,