Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hello and thank you for your question today. My name isXXXXX look forward to helping you today.
Are you just needing help in copying files?
I am not understanding fully. Is this two separate computers or did you upgrade one single computer?
Jason - hello
I upgraded one single computer only
Regards XXXXX XXXXX koni
Okay, thank you for the updtae.
I am confused now.
Which files do you need to "bring" over?
The reason I am confused is because the files "should" still be there on the computer. I am just trying to understand so I can help you the best that I can.
Files that were written on MS word such as my resume
As of right now, do you have issues opening the files or do you have issues with locating the files?
Locating the files first
So what exactly caused the problem? You 'upgraded' to Windows 8 from Windows 7?
Thank you for the update.
May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?
How do I do that
AFTER YOU CLICK THE LINK BELOW, you can continue.
Please, click the following link and allow the remote app to run: http://22.214.171.124:8040/?Session=44865034-c6e4-4c61-8ddc-7c418ec81ea9&SUPPORT=NET Then on that page click the big green button on the bottom of the page that says, "I agree, Run RemoteDesktop".
Please, click the following link and allow the remote app to run: http://126.96.36.199:8040/?Session=44865034-c6e4-4c61-8ddc-7c418ec81ea9&SUPPORT=NET
It turns out that you erased the files in September of 2012.
Keep in mind that when you continue below with my instructions and recover the files, you must choose to restore the files to a different drive or their may be data loss.
Try using the following free application to recover your data: http://download.cnet.com/Recuva/3000-2242_4-10753287.html
Using the above mentioned program, you can try and scan the drive to see if you can recover the files.
If the free program from above does not work, you may have to use a non-free program, similar to the one found at the following link: http://www.restorer-ultimate.com/download.shtml
If the files are indeed recoverable, the non-free program will definitely find and recover them for you.
I look forward to your next message or your rating below.
To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.
Thank you again, - Jason