Hi, This is Michelle and i will be assisting you
please try the below
click start..control panel..programs..add remove programs..locate the software for microsoft fixit and uninstall ..restart computer
after restart download and install it again
once done check if it installs fine or repeats the same error
let me know the status and i will suggest further accordingly
With some problems with the address(for microsoft a/c). and contact with microsoft I have successfuly re-installed the Fix It program.Problems mostly due to my ignorance and fear of upsetting my own e-mail address.They do not make it easy for the amature computeruser.I now have my own address (hopefully) plus a microsoft address plus an alias and maybe a bit of good luck.
re-installation led me ,eventually. to a Microsoft contact website where the problem I had with registration of new addresses was sorted out.(see above).As this was in "chat" form I was able to ask a series of questions to arrive at the final answer.Better understanding by me of the computer instructions, would have saved all this.Thanks again for your input.