How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 16842
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Office Question Here...
Richard is online now
A new question is answered every 9 seconds

I have never seen or found archived items in outlook

Resolved Question:

I have never seen or found archived items in outlook
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is Richard.

Archiving is only for Emails, and Calendars, not Contacts.

Check first the location of your Calendars archive and if Archiving is actually set.

Click the File tab.

Under Mailbox Cleanup, click Cleanup Tools.

Click Archive.


Click Archive this folder and all subfolders.

If you created additional calendars, selecting this setting will archive items from those calendars as well.

In the folder list, click Calendar.

Is it set for Archiving?

Customer: replied 1 year ago.

 


Click Archive this folder and all subfolders. WHICH IS THIS FOLDER?


Is it set for Archiving? HOW IS IT SET FOR ARCHIVING?
Expert:  Richard replied 1 year ago.
You will have set up Archiving if it has been occuring,

did you ever carry out these steps Roger?

Customer: replied 1 year ago.


Never

Expert:  Richard replied 1 year ago.
Then they are not being archived Roger.

Archiving only occurs when you set it up via the steps I initially gave.

Customer: replied 1 year ago.

You mean NOTHING is archived?


If material is ALWAYS there then it should be recoverable???

Expert:  Richard replied 1 year ago.
No, not unless you set up Archiving, items in Outlook remain where they were intially placed.

Unless you Deleted the items, then they will still be there.


Customer: replied 1 year ago.


Then WE are going to find them right now????

Expert:  Richard replied 1 year ago.
Roger,

What are you actually missing?

Customer: replied 1 year ago.


I want the archives of past years

Expert:  Richard replied 1 year ago.
There are no archives of past years Roger, If this is the same Outlook Program you have always been using, then they are still in the Calendar.

How long have you been using this outlook on this computer?

Customer: replied 1 year ago.


Over five years


I had one hard drive crash a few months ago.


The back up is still on Carbonite and Ic an get it if my present pst file doesn't have all data


Tell me what to DO

Expert:  Richard replied 1 year ago.
ok, which version of Outlook is this.

And can you copy the PST to your computer from Carbonite please?

Customer: replied 1 year ago.


Outlook 2010


I am sure I can get the old pst from Carbonite


 


Can you make it in the form of an Archived Calendar I have seen on other machines?


 


Can you do THIS issue as a calendar as far back as possible, NOW??

Expert:  Richard replied 1 year ago.
Yes, you do this.

In Outlook, Click on File, Info, Account Settings then Account Settings,

Click on the Data Files tab, then on Add. Make sure that Outlook data file(.pst) is highlighted and click on OK.

Browse to your .pst file and click on OK.

You should now find your mail in Outlook, listed below your email folders, and the calendar inside it.

Let me know the results please

Customer: replied 1 year ago.

I now have an Archive folder


It is empty

Expert:  Richard replied 1 year ago.
It can take some time to populate, how big is the PST file your opening?

Customer: replied 1 year ago.


14,152 K


 


Also have uinder ar,chive


Deleted items 96 ( has some data inside)


20 - 30 Appt Aux Flags ???

Expert:  Richard replied 1 year ago.
ok, 14,152 K is very very small.

This doesnt sound like the right PST file, years of data would be much larger.

Can you search for other PST files in Carbonite please Roger.

Customer: replied 1 year ago.


Its going to take me some time to get into Carbonite and get the file.


Can we continue tomorrow??


Do I need a case number??

Expert:  Richard replied 1 year ago.
We can continue tomorrow, that is no problem, you just reply here like you did now.

I have marked this question to never close, so no rush.

But you just need to find the right phone, then open it in Outlook like you did before.

When you get the right phone Roger, you get your data display in it.

But just let me know if you have any problems please.


Customer: replied 1 year ago.


What do you mean RIGHT PHONE????


Also How do I get back to YOU??

Expert:  Richard replied 1 year ago.
PST File Roger, that was a typo, sorry.

You return to this web page, where you are now, making the messages.

Or check your emails for an email from me with a link to this web page please.

Customer: replied 1 year ago.

RichieMe
I am ready to start again

Expert:  Richard replied 1 year ago.
Hi Roger.

Did you find your other PST files?
Customer: replied 1 year ago.


I have the old pst files

Expert:  Richard replied 1 year ago.
ok, can you open them in outlook like we did with the previous one please.

Till you find the file that has your calendar.

The instructions were

n Outlook, Click on File, Info, Account Settings then Account Settings,

Click on the Data Files tab, then on Add. Make sure that Outlook data file(.pst) is highlighted and click on OK.

Browse to your .pst file and click on OK.

Let me know if you have any difficulties please

Customer: replied 1 year ago.


Ive done nothing yet


The files are in a folder on desktop:


Outlook 50361K


Archive 43665 K


 


Shall I move these into outlook folder under my documemts

Expert:  Richard replied 1 year ago.
You can,

Then do my instructions please.

Customer: replied 1 year ago.


I copied the old file into outlook and it named it pst2


Do I do this for the archive file also??

Expert:  Richard replied 1 year ago.
yes please, all the files as one of these has your calendar.
Customer: replied 1 year ago.

I have six calendars


calendar one says Outlook data files is mine


calendar two says Outlook


Outlook three says Outlook


calendar for says archives


calendar five, says Outlook


Outlook six says Outlook



One. has my data


two and five have lots of data


three, four and six have no data

Expert:  Richard replied 1 year ago.
ok, this is everything Roger.

Remove the ones you do not want and keep the rest as archives.

But you have retrieve everything available.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 1 year ago.

 


You mean that the three that have no data I delete


I should keep the first one, which is current??


I should rename the other two as archives and keep them??



You are doing great.


I will give you an excellent when the time comes.


 


How about other questions like on Microsoft publisher, etc.

Expert:  Richard replied 1 year ago.
Correct, the three that have no data if you do not want to use the,

Keep the current one.

You can rename the other two, but it is best just to leave them as they are Roger.

I can handle any questions on computers, you can make any you wish to me on this link.

http://www.justanswer.com/profile.aspx?PF=32989067&FID=7067

Let me know if you need anything more on this one please.
Customer: replied 1 year ago.


Well spent $38.00


Can I ask a few questions tomorrow on this same page or on your link


Will there be any charge??


You hAVE DONE FINE

Expert:  Richard replied 1 year ago.
We charge per question, but if there a few short ones, you can post them on the link I gave Roger as one new question.

Tomorrow I am not on, but Monday through Friday I am if that's ok?

Let me know, and please remember to Rate My Service!

Thanks, XXXXX XXXXX a pleasure working with you and I look forward to doing it again soon.

Richie.
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 16842
Experience: Over 15 year experience resolving Microsoft Office Issues
Richard and 7 other Microsoft Office Specialists are ready to help you
Customer: replied 1 year ago.


Dear RichieMe


I enjoyed my conversation with you last week. Thank you for your help. I gave you an excellent rating which you deserve. I hope you go far with the company.


One final question . I have is as follows .in Microsoft publisher I make a four page newsletterfor a nonprofit retirement home where I live .. I made one of the pages in the four-page format .. I now use only single pages because I can handle those. How do I change the four-page format into a single page document .. Note that the single page is the only one of the four pages being used .my others are single pages and separate

Expert:  Richard replied 1 year ago.
Hi Roger.

Thank you for your question again and the opportunity to work with you. I need you to make a new one from it please on this link, as we need to make a separate question for new ones please

You can use this link

http://www.justanswer.com/profile.aspx?PF=32989067&FID=7067

Once made, I can answer this for you.

Thank you
Customer: replied 1 year ago.

I was hoping to get the answer on my original $38.00. If I will be charged again I wont do it right now. Money is tight.


Dear RichieMe


I enjoyed my conversation with you last week. Thank you for your help. I gave you an excellent rating which you deserve. I hope you go far with the company.


One final question . I have is as follows .in Microsoft publisher I make a four page newsletterfor a nonprofit retirement home where I live .. I made one of the pages in the four-page format .. I now use only single pages because I can handle those. How do I change the four-page format into a single page document .. Note that the single page is the only one of the four pages being used .my others are single pages and separate

Expert:  Richard replied 1 year ago.
I am sorry but it is against policy to do so Roger.

I need a new question for new questions please.
Customer: replied 1 year ago.

I will try again in the future


And I will ASK for you


Thanks for everything

Expert:  Richard replied 1 year ago.
Your very welcome Roger.
Customer: replied 1 year ago.

RichieMe
I have a new question and problem


Are you available to help with Intel problems?


Roger G

Expert:  Richard replied 1 year ago.
Hi Roger,

Yes I can. Can you please make the new question using the link below?

Click Me

I will then get onto it straight away.

Thank you

Customer: replied 1 year ago.

Hi Richie


I have a new problem with Intel


I have a Belkin adapter to use with Bluetooth.. . My computer is Bluetooth enabled and has worked before , but not now.


I used to play my computer through my television and it worked fine .


. Now,The Intel WIDI screen in the computer opens and closes promptly without searching for an adapter


I've been online using many posts about "WIDI application closing after launch"


I have reinstalled the Intel Software repeatedly , updated graphic and all drivers available .


I have a local computer guru , who spent two hours with me yesterday we couldn't solve it .


Can you do it. Its worth the price

Expert:  Richard replied 1 year ago.
Hi Roger,

We have to as policy on the site, make a new question from this

Can you click my below link please

Click ME

and post the question there so I can work on it?

Thank you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
< Last | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    301
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/CH/chutz747/2011-11-6_14231_me.64x64.jpg The-PC-Guy's Avatar

    The-PC-Guy

    Computer Manager

    Satisfied Customers:

    274
    20 years experience providing remote computer support
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    125
    Trained in Microsoft Office from 2000 through to latest version 2010.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    124
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    97
    Bachelor's Degree in Information Technology, Microsoft Certified Professional
 
 
 

Related Microsoft Office Questions