Hello and Welcome to Just answer. My name isXXXXX will be assisting you today I will try my best to help you
Sir thank you for requesting me
Which email services is configured in the outlook just let me know the part after @ in your email id for example @ yahoo .com
AOL is configured in Outlook.
Forgot to mention in the original question that I verified all the emails in my AOL account had downloaded into Outlook before I went back and deleted them from AOL.
I wasn't online when you replied i apologize for that
Sir do you know in which AOL configuration the outlook is configured is it IMAP or POP ?If its in IMAP then this problem can occur
To check that open outlook then click on file tab then click on account settings then click on add or remove accounts or change existing connections settings.now you will get account settings window in that you can find the account type of the AOL account you have configured in outlook 2010.Please check it and let me know
can up please check whether its a IMAP or POP account in outlook
sorry for the typing mistake its you not "up"
if you want me to remote access to your PC and check it for you i can do that too please let me know
It is on IMAP/SMTP. Should I change it to POP?
yes but can you change it to POP from the current settings
please check it
usually you need to add a new pop account.please check whether you can change it to POP from current settings and let me know
It looks like I need to add a new POP account, it doesn't let me change it.
I thought so do you want me to remote access to PC and change it for you.
You can see what all I am doing in the PC. Let me know so that I can give you the link to do that
i mean add not change
I clicked on "Add New Account" and put in name, email address, passwrd, etc. At the bottom, it gives an option for configuring server settings and add'l server types. Should I add POP there. I am on a different PC from the one that has Outlook on it and am accesing the web from this one.
OH OK then one moment i will give you detailed instructions
Thank you. I was having trouble accessing the web on the PC with Outlook on it. So I guess I'll need to get your instructions on this one and then go to the other one to follow them!
You are welcome one moment please
From the account settings window then click on email tab then click on new then you will get add account window in that select on manual setup or additional server types then click on next then select POP or IMAP then click on next then fill out your name,email address,user name (enter full email address including @ aol .com).Now select account type as POP3.Then incoming mail server as pop.aol.com Then outgoing mail server as smtp.aol.com Then click on more settings then click on Outgoing server select use My outgoing server (SMTP) requires authentication under that select use the same settings as my incoming mail serverNow click Advanced tab then type 995 in Incoming server (POP3) then select this server requires an encrypted connection (SSL)Then type outgoing server (SMTP) as 587 then in Use the following type of encrypted connection select TLS in it Note :- Remember to check the option to Leave messages on the serverThen click on ok then click on test account settings and it will send test message Once the emails are downloaded in the outlook uisng POP.Then you can again go to account settings and make the pop aol mail as default email and you can remove the IMAP AOL mail
Please do the above steps and please let me know the status
I got everything down to "use the following type of encrypted connection"
ok is there any problem in doing that step?
I got all of it done down to the "use the following type of encrypted connection" That one does not show up. Don't see an option for "leave messages on the server." It does say "test account settings". Then next it says "deliver to new or existing Outlook Data File.
its because you haven't click on more settings
Oh, guess I'd better do that!
ok please do so and do the rest of the steps
When I clicked on more settings, I got an error message "log on to email server POP3' Cannot find the server"
make sure you typed the name,email address,user name (enter full email address including @ aol .com) , password XXXXX correct
All of those are correct. Then there' "Incoming Mail Server - SMTP.AOL.COM"
Then there is "Outgoing Server SMTP 587"
that incoming email is incorrect
Uh Oh I see that now. Let me try again
please check my instructions from the beginning and do it carefully and correctly
OK .double check with my instructions
OK. I have done all of the above and double checked with your instructions. Everything worked fine, except I can't send a test message. My internet connection (Mi-Fi hotspot) is connected to this PC and the Outlook is on the other. I can disconnect from this one (& temporarily lose the connection) and connect on the other, then get back to you. Will that work OK?
sure please go on and check it
OK. Be back shortly.
Then let me know the status
OK i will wait
did you check it ?
Tried the test message twice. Both times, got an error message "the operation timed out waiting for a response from the receiving (POP) server". If you continue to receive this message, contact your internet service provider". I was able to access the internet to do this, so I'm wondring if it is a problem with AOL.
Its seems like that.did you make sure the settings are correct with the settings i gave
Also you can remove that created AOL pop account and create a new one again and check it
OK. Will do. Should I also remove the AOL account I had in Outlook to start with? (Before I contacted you)? It has some email messages in it from today.
No need to remove that now.remove the one you created now before that make sure the outlook is working online.
I removed the one created from your instructions. Accessed the internet on the other PC, opened Outlook and downloaded today's email. I know now that I can't delete those messages from AOL until I've finished working on them in Outlook, even though that is what I would like to do.
Any further instructions?
you mean you have downloaded them on the new pop aol account am i correct
No, I dowloaded them on the old account. I deleted the new account per your instructions. Am back to where I started.
you didn't check my previous message i told to remove the pop one you created then re-create a new pop using the same instructions i gave from beginning then check it
I did re-create a new pop using the same instructions, before I tested the old Outlook account by dowloading the messages. Got the same results from creating a new account the 2nd time as in the first. Somehow it seems like AOL may not be set up as POP. Is there a way I can change that. Outlook automatically configured everything when I installed it and set ip up as IMAP.
OH OK let me check that
I tried to change the existing AOL acct. in Outlook to POP from IMAP, before adding a new acct. AOL may have themselves set up as IMAP
usually aol is set to work in either imap or pop.give me a moment so that i can test it in my system
well it works on either IMAP or POP.can you close outlook and open control panel then click on mail then click on email accounts then remove all aol accounts then create a new pop aol account
if you cannot delete it then create a new profile and then create a new pop aol account using the settings i gave before
I'll try it, but I only have one aol account and it has lots of email messages in it that I haven't been able to read yet. I would have to delete them and then it would delete them all in Outlook too, which is the problem I'm trying to get fixed. I will try to create a new email account with AOL and then add it to Outlook as a POP. I have to leave for a little while, but will leave all this open and get back to you when I have completed that. Thanks for all your patience.
i do not want you to create a new AOL account.
i want you to remove all the aol accounts created in outlook to do that open control panel then click on mail then click on email accounts then remove all aol accounts then create a new pop AOL account.if you cannot delete the IMAP account you created in outlook then create a new profile to do that close outlook and copen control panel then click on mail then click on show profiles then click on the current profile its showing then click on remove then click on add then create a new profile then create a new pop aol account in that profile using the settings i gave before.Then check it and let me know
Sorry to say that i have to leave now because it late night over here so please do the above and let me know the status.I am sure that you can do it Thanking youJohn
I only had one email account and had no problem removing it from Outlook completely. After that, I tried once again to add a new AOL account to Outlook following your instructions above. Everything worked fine until I attempted to send a test message. Then got the same error message as the other times. So I deleted that one. Then I added another new one and let Outlook automatically configure it as I had when I first installed Outlook. This time I went in and looked at all the configuration. Everything is the same as the way you had me do it, except it made the acct. type and Incoming Server IMAP again. I ran the test and it worked. It appears that Outlook will only work with AOL as an IMAP. Do you have any recommendation for a different email that will work as POP and will allow me to delete emails from an online acct without deleting from Outlook?
Thanks again for all your patience. Unfortunately I am back where I started.
I did not create a new aol account online. I had tried three times to configure my EXISTING aol account as a POP acct. in Outlook per your instructions. After the third time, I removed the IMAP configuration and the AOL profile from Outlook and then created a new AOL POP acct. in Outlook as you described. It still would not let me send a test message. So I removed that one from OUTLOOK and added a new one and let Outlook automatically configure it. Went back an looked at the configuration and it had once again configured it as IMAP. This version of Outlook does not seem to work with AOL acct. configured as POP.
I had a Gmail acct. but got rid of it a couple years ago because of Google's tracking and snooping. I stopped using Google altogether. Not that happy with AOL anymore either. I recently set up an email account at Reagan.com, but haven't tried using it in Outlook because it is somewhat cumbersome to use anyhow.
OK, I am now on the PC where Outlook is located.
For some reason, I was having trouble yesterday using the Mi-Fi with it so I moved the Mi-Fi over to the old machine.
The conversation is open on the PC where Outlook is located.
Was having trouble using the Mi-Fi with it yesterday for some reason, so I moved it over to the old machine. May have problems with it again.
Then you will get a disclaimer please click on i agree. Then you get an application installation window in that click on Run. Then you will get another window in that click on join session. That will let me access your pc and check the problem. If you have any difficulty in connecting disable antivirus/firewall and try again also try the method it shows on screen connect window. Let me know once it’s connected. If you have any trouble connecting please let me know
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