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Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 34693
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP; Microsoft Office, etc.
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Help my MS Word doc just started switching to kanji, whats

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Help my MS Word doc just started switching to kanji, what's wrong & how can I fix this?
Hi, I will assist,

I'm sorry. Do you have windows xp, vista, or 7, or Mac computer? What's your MS office/word version, such as 2003, 2007, 2010, etc.?

Does this issue occur with a particular document or all previous and new documents?

Thank you
Customer: replied 3 years ago.

I'm working on a Mac Air, with the latest OSX 10.8.3. I'm using MS Word for Mac 2011 v 14.2.5 (121010) Latest Installed Update: 14.2.5.

I'll check if it happens with all docs or just this one.


OK, Thank you
Customer: replied 3 years ago.

I just tried opening up an older doc that was long - 40+pages, also .doc format, and no the problem didn't happen with that.


So it appears it's only happening with this one .doc.

let me know anything you suggest to try next & thanks,


Can you upload that bad .doc file at the website:
, then tell me the file ID / link it gives you, then I can check on that file.

Thank you
Customer: replied 3 years ago.

I don't want to use wikisend.

I can upload it to google docs and share with you if I have your email address.


I just tried uploading the .doc to google docs, then viewing it via the google docs viewer (no kanji, looked AOK), then tried downloading it from google docs and opening it up again on my Mac Air, and the kanji was back. Darn!


let me know & thanks,


It's strange that it happens with only that document. I'm sorry, I'm only allow to communicate via this web page. Can you make the .doc public (you can change it later after we are done), then tell me the file ID / link?

Thank you
Customer: replied 3 years ago.

Ok I haven't done that before, but I'll see if I can figure it out. I'm a software engineer in Silicon Valley.


You have a great job :-) OK. Thank you
Customer: replied 3 years ago.

Can I just attach the file here to this interface somewhere?


Yes, you can use the paperclip icon right above the reply box. Thank you

(Ignore when it says image..., just continue, and browser to the .doc file, and upload, then it will provide you a link to it, then copy and paste that link and reply.) Thanks

Customer: replied 3 years ago.
I attached the file, but when I click Reply to Expert, it gives me this Access Denied error.


What else should I try?

Access Denied

You don't have permission to access "" on this server.

Reference #18.542e4ad.1370496306.334f9ec

Customer: replied 3 years ago.

I have a personal website, let me see if I can get the file out there for you.


Sorry, please try again, and/or try to upload/attach at

Oh OK, try your personal website. Thank you
Customer: replied 3 years ago.

Ok I uploaded the file to a subdirectory of my personal website temporarily. You can access this by going to:

The file is there.

Let me know when you have it please.

Customer: replied 3 years ago.

Ok, the problem is fixed for me in both/either of these files. What did you change, and if the problem occurs again, what can I do myself to fix it? Please/thanks,


You're welcome. It should not happen again; I think it was just a glitch. I tried two solutions:

For the first file, I just save as to a new document/file name.

For the second file, I select all and copy and paste to a brand-new file.

If you need anything else, please let me know any time. Thank you very much
Viet -MS Office Tech and 5 other Microsoft Office Specialists are ready to help you
Customer: replied 3 years ago.

Thanks very much. I really appreciate your help.