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Jason Jones
Jason Jones, Computer Technician
Category: Microsoft Office
Satisfied Customers: 14371
Experience:  Over 10 years work experience.
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I cannot open excel or word. They crash on opening. Here is

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I cannot open excel or word. They crash on opening. Here is the error message that I get:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_CRASH (SIGTRAP)
Date/Time: 2013-06-02 13:09:07 -0800
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 14.3.4.130416
Crashed Module Name: merp
Crashed Module Version: 2.2.4.130416
Crashed Module Offset: 0x00003772
Blame Module Name: Microsoft Excel
Blame Module Version: 14.3.4.130416
Blame Module Offset: 0x01083a79
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


May I ask when this problem began for you?
Customer: replied 3 years ago.

Last week. Was on the road and didn't have time to deal with it then.



Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 3 years ago.

Yes, that would be ok. Please just let me know what I ned to do.



Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=2f47a148-c0af-46fe-96fa-1d851298d4eb&SUPPORT=NET


Then on that page click the big green button on the bottom of the page that says, "I agree, Run RemoteDesktop".

Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=2f47a148-c0af-46fe-96fa-1d851298d4eb&SUPPORT=NET

Thank you.

It is working now.
Jason Jones and 4 other Microsoft Office Specialists are ready to help you