Hello, and welcome to Justanswer. My name is XXXXX XXXXX thank you for allowing me to assist you!
Please let me know when you are ready.
Ok im ready
Has Microsoft Office came preinstalled with your computer?
yes but I have the package for it with the product key
May I know the make and model number of your computer?
HP Pavilion dv6. Sorry the packaging I have was for my other computer
Please be informed that, Office came preinstalled on your computer was a trial version, which will expire after 60 days or a number of uses.
After some uses, it will start asking the product key.
ok ive had the computer for over 3 years and its only just been unable to be used
You have to purchase a new product key, or a new version Microsoft Office in order to use it further.
I think you were not using Microsoft Office.
More than a number of uses.
Were you using it a lot?
not really, whats the sort of numbers that i could use it?
I think not more than 50 times.
im sure i would have used it more than that. oh well if I have to get a new key then i'll have to do it
It is better to purchase a new Microsoft Office disc with key, than purchasing the key alone.
So that you can use the disc anytime, when you want to install it.
If you purchase the key alone, it will be difficult to get the download, if you want to in stall it again.
ok so i need to go to a shop rather than online?
You may purchase the CD online.
It is better to get it from shop.
ok thanks for your help
You are always welcome!
Once again, I apologize for the inconvenience caused to you.
no need to apologise its not your fault
Thank you for your patience with me.
can i ask one more question I have a disc for office 2007 can i install that?
On how many computers, you have installed it?
one i think
Are you sure that the software for more than one computer?
You have the product key too. Right?
yes it says on the pack licensed for 3 pcs
If so, you have to uninstall the trial version first.
ok, i think i'll just get the new cd and key for 2010
The CD is for three PCS. Right?
Then, you can install it on another computer.
However, you have to remove the 2010 trial version, so that you can install the 2007 disc.
great thanks again for your help