How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 31124
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Office Question Here...
Richard is online now
A new question is answered every 9 seconds

Please help with this OneNote issue Problem signature:

Customer Question

Please help with this OneNote issue
Problem signature:
Problem Event Name: APPCRASH
Application Name: ONENOTE.EXE
Application Version: 14.0.6134.5000
Application Timestamp: 50ef4e9a
Fault Module Name: ONMain.DLL
Fault Module Version: 14.0.6134.5000
Fault Module Timestamp: 50ef4ece
Exception Code: c0000005
Exception Offset: 0038ea4e
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
LCID: 1033
skulcid: 1033
Submitted: 3 years ago.
Category: Microsoft Office
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

What exactly are you doing in Onenote when you get this error?

Thank you

Customer: replied 3 years ago.

I am trying to send an email from outlook to one note using the OneNote button at the top of Outlook. OneNote is not supported by our corp IT but is installed - go figure.

Expert:  Richard replied 3 years ago.
It should work no issues.

Go to Start, Control Panel, Programs, Uninstall a Program

Click on Office, and click Change, then Repair.

If Onenote is listed seperatly in the list, click it as well, then change, then repair.

Restart the computer and test.

Let me know the results please

Thank you
Customer: replied 3 years ago.

Same issue


Problem signature:
Problem Event Name: APPCRASH
Application Name: ONENOTE.EXE
Application Version: 14.0.6134.5000
Application Timestamp: 50ef4e9a
Fault Module Name: ONMain.DLL
Fault Module Version: 14.0.6134.5000
Fault Module Timestamp: 50ef4ece
Exception Code: c0000005
Exception Offset: 0038ea4e
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033


Additional information about the problem:
LCID: 1033
skulcid: 1033

Expert:  Richard replied 3 years ago.
Which version of Outlook and onenote is it Geoff?
Customer: replied 3 years ago.

Outlook 2010 and the bundled OneNote

Expert:  Richard replied 3 years ago.
Thanks

I want to delete the Cache from OneNote Geoff.

Click "Computer" to the desktop to launch Windows Explorer and double-click the "C:" drive.

Double-Click on the "Users" folder and then your username folder. Click the "AppData" folder and the "Local" folder.


Double-click the "Microsoft" folder and then the "OneNote" folder. Double-click the "12.0" folder. Locate the "OneNoteOfflineCache.onecache" file and right-click it. Click "Delete."

Once done, restart the computer and try. Tell me please if you still get the error.

Thank you
Customer: replied 3 years ago.

I may not have administrative privileges - here is what I see under my user


contacts


desktop


downloads


favorites


my videos


roamoinh


saved games


searches


g2mdhlpx


 


is there another way for me to access the cache?


 

Expert:  Richard replied 3 years ago.
No there is not.

But try unhiding.

ok, Click Start, Computer

Than Organise (Top), Folder and Search Options

Click View

Click Show Hidden Files, Folders and drives

Untick Hide Extensions for known file types

And uncheck Hide Protected Operating System Files

Click ok.

Then look please.

Customer: replied 3 years ago.

genius, but the folder is called 14.0


still proceed?

Expert:  Richard replied 3 years ago.
yes please.
Customer: replied 3 years ago.

argh


Problem signature:


Problem Event Name: APPCRASH


Application Name: ONENOTE.EXE


Application Version: 14.0.6134.5000


Application Timestamp: 50ef4e9a


Fault Module Name: ONMain.DLL


Fault Module Version: 14.0.6134.5000


Fault Module Timestamp: 50ef4ece


Exception Code: c0000005


Exception Offset: 0038ea4e


OS Version: 6.1.7601.2.1.0.256.48


Locale ID: 1033


Additional information about the problem:


LCID: 1033


skulcid: 1033

Expert:  Richard replied 3 years ago.
Thanks Geoff.

I want to ensure there is not registry or Hard disk corruption causing this.

Can you do the following please

Download CC Cleaner (free) from here

CC Cleaner

(Click Download Latest Version on the top right)

Run it and let it scan and repair your registry.

Once done, restart the computer

Than

Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /f

Press enter.

It will complain the Volume is in use and to run on restart. Say YES and restart the computer

Than test and Let me know the results please

Thank you
Customer: replied 3 years ago.


I cannot run as I do not have administrator rights.

Expert:  Richard replied 3 years ago.
This then is going to be likely the issue Geoff, for the transfer to occur, you need rights so it can right to Outlook.

I suspect this is why it is crashing.

Can you get Administrator rights to the computer?