How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dr. Dan Your Own Question

Dr. Dan
Dr. Dan, Computer Software Engineer
Category: Microsoft Office
Satisfied Customers: 1073
Experience:  B.S. Electrical & Computer Engineering, 20+ years technical experience
7043301
Type Your Microsoft Office Question Here...
Dr. Dan is online now
A new question is answered every 9 seconds

How to transfer outlook 2003 (WinXP) to outlook 2013 (Win8

Resolved Question:

How to transfer outlook 2003 (WinXP) to outlook 2013 (Win8)
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Dr. Dan replied 1 year ago.

Dr. Dan :

Hi my name is XXXXX XXXXX I will be assisting you with your problem today!

Dr. Dan :

Are you upgrading your Outlook in place or are you switching computers?

Dr. Dan :

Hi there, welcome to the chat!

Customer:

I am switching to a windows 8 computer, a samsung tablet with dock

Dr. Dan :

I would recommend taking a look at: http://support.microsoft.com/kb/287070

Dr. Dan :

This is a guide Microsoft has written regarding how to manage your outlook mailbox (personal storage folders), or .pst files

Dr. Dan :

While this is current to 2010, the information here can be generalized to 2013

Dr. Dan :

What you need to do to migrate your mailbox from your Outlook 2003 computer to your new computer is the export the .pst file to your drive

Dr. Dan :

and then reimport that in the new computer

Customer:

Does not get me past the microsoft exchange server question as it does not recognice pop3. Also still does not recognise my xtra account

Dr. Dan :

Take a look at the subsection: "How to transfer Outlook data from one computer to another computer"

Dr. Dan :

Sure that is a configuration problem

Dr. Dan :

Are you using an Exchange server for your email account?

Dr. Dan :

(Work?)

Dr. Dan :

It sounds like you have not configured your new email account correctly on Windows 8

Dr. Dan :

You should take a look at your server and mailbox settings on Outlook 2003 and mirror those settings within Outlook 2013 for the same account

Dr. Dan :

The contacts and data will not have anything to do with the exchange server message that you are getting

Dr. Dan :

This sounds like if you are setting up an exchange account, your server is incorrect, or if you are not trying to set up an exchange account, perhaps you have seleced the wrong type and are trying to setup an IMAP or POP account

Dr. Dan :

You should verify how your email is setup in Outlook 2003 so that you can mirror the same server settings

Dr. Dan :

Do you know how to look at your account configuration in Outlook 2003 or would you like some assistance with that?

Customer:

It says name XXXXX@XXXXXX.XXX and type POP/SMTP

Dr. Dan :

See the second section


Set up a POP3 or IMAP4 connection to your email in Outlook 2010 or Outlook 2013

Dr. Dan :

Walk through each of those steps

Dr. Dan :

You may need to manually configure server settings

Dr. Dan :

This is where you should copy over the settings from your Outlook 2003 box

Customer:

But I can't open outlook 2013 as it says the connextion to microsoft exchange is unavailable. outlook must be online or connected to to complete this action - i am online

Dr. Dan :

Sounds like you need to remove your profile on Outlook 2013

Dr. Dan :

  1. Exit Outlook.

  2. In Control Panel, click or double-click Mail.


Dr. Dan :

  1. Click Show Profiles.

  2. Select a profile.

  3. Click Remove.

Dr. Dan :

That will clear out the profile currently preventing you from configuring Outlook 2013

Dr. Dan :

Then go back and step through setting up your Outlook 2013 account again as I mentioned prior

Dr. Dan :

Any luck removing your profile and getting back into Outlook 2013?

Customer:

Have followed wizard. Filled in POP3 account settings but it cannot find the email server

Expert:  Dr. Dan replied 1 year ago.
Maree, please update me on your progress with your Outlook account setup
Customer: replied 1 year ago.


Wizard followed but cannot find email server (pop3)


 

Expert:  Dr. Dan replied 1 year ago.
Did you use the same settings as Outlook 2003? I would not recommend the automatic configuration in the wizard. Use the manual server configuration instructions and copy and paste the exact server address and port settings from Outlook 2003.
Customer: replied 1 year ago.

Yes, I copied it over correctly and manually

Expert:  Dr. Dan replied 1 year ago.
What is the error that you are receiving now?

What is your email provider? (please don't give me your entire email address as I cannot read your email address, it appears censored as XXX@XXXXXX.XXX for your privacy, but you can clue me into your provider by telling me what the @_____.___ is, ex. @hotmail.com, @yahoo.com) I will check your server settings too to make sure we have correct ones set.
Customer: replied 1 year ago.


@xtra.co.nz


 


incoming XXXXX@XXXXXX.XXX


outgoing XXXXX@XXXXXX.XXX


 

Expert:  Dr. Dan replied 1 year ago.

Maree,

 

Take a look here:

 

http://help.telecom.co.nz/app/answers/detail/a_id/4125/session/L2F2LzEvdGltZS8xMzY3NzIwMDg5L3NpZC9LZGxEMW9wbA%3D%3D

 

 

These should be your email settings for @xtra.co.nz

Customer: replied 1 year ago.


I've followed those steps but it still cannot logon to my incoming mail server pop3

Expert:  Dr. Dan replied 1 year ago.
Please tell me what the error is on your Windows 8 machine. Please also check that the tablet has an active internet connection and can otherwise connect to other websites as if your Wifi isn't working correctly will also produce that error despite Outlook being configured correcctly.
Customer: replied 1 year ago.

Logon to incoming mail server (POP3): Cannot find the email server. Verify the server information in your account properties.


Send test email message: Cannot find the email server. Verify the server information in your account properties.


 


Can still google on tablet

Expert:  Dr. Dan replied 1 year ago.
Have you tried configuring it as IMAP?
Customer: replied 1 year ago.


I will try that - no still nothing, it can't find pop3 even if I tell it its an imap

Expert:  Dr. Dan replied 1 year ago.
Are you running any firewall or antivirus software? Is your other computer running Outlook 2003 connecting fine? It may be that the ports to access the server on the Windows 8 tablet is being blocked. I would disable any firewall or antivirus on the tablet to make sure that is not conflicting if the server settings are right
Dr. Dan, Computer Software Engineer
Category: Microsoft Office
Satisfied Customers: 1073
Experience: B.S. Electrical & Computer Engineering, 20+ years technical experience
Dr. Dan and 5 other Microsoft Office Specialists are ready to help you
Customer: replied 1 year ago.


Turned out it was because I had put pop3 "@" not pop3 ".". But what you advised to start me off was good.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
< Last | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    36
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    301
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/CH/chutz747/2011-11-6_14231_me.64x64.jpg The-PC-Guy's Avatar

    The-PC-Guy

    Computer Manager

    Satisfied Customers:

    274
    20 years experience providing remote computer support
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    125
    Trained in Microsoft Office from 2000 through to latest version 2010.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    124
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    97
    Bachelor's Degree in Information Technology, Microsoft Certified Professional
 
 
 

Related Microsoft Office Questions

Chat Now With A Microsoft Office Technician
Dr. Dan
Dr. Dan
51 Satisfied Customers
B.S. Electrical & Computer Engineering, 20+ years technical experience