Hi my name is XXXXX XXXXX X will be assisting you with your problem today!
Are you upgrading your Outlook in place or are you switching computers?
Hi there, welcome to the chat!
I am switching to a windows 8 computer, a samsung tablet with dock
I would recommend taking a look at: http://support.microsoft.com/kb/287070
This is a guide Microsoft has written regarding how to manage your outlook mailbox (personal storage folders), or .pst files
While this is current to 2010, the information here can be generalized to 2013
What you need to do to migrate your mailbox from your Outlook 2003 computer to your new computer is the export the .pst file to your drive
and then reimport that in the new computer
Does not get me past the microsoft exchange server question as it does not recognice pop3. Also still does not recognise my xtra account
Take a look at the subsection: "How to transfer Outlook data from one computer to another computer"
Sure that is a configuration problem
Are you using an Exchange server for your email account?
It sounds like you have not configured your new email account correctly on Windows 8
You should take a look at your server and mailbox settings on Outlook 2003 and mirror those settings within Outlook 2013 for the same account
The contacts and data will not have anything to do with the exchange server message that you are getting
This sounds like if you are setting up an exchange account, your server is incorrect, or if you are not trying to set up an exchange account, perhaps you have seleced the wrong type and are trying to setup an IMAP or POP account
You should verify how your email is setup in Outlook 2003 so that you can mirror the same server settings
Do you know how to look at your account configuration in Outlook 2003 or would you like some assistance with that?
It says name XXXXX@XXXXXX.XXX and type POP/SMTP
Take a look at: http://office.microsoft.com/en-us/support/set-up-email-in-outlook-2010-or-outlook-2013-HA102823161.aspx
See the second section
Walk through each of those steps
You may need to manually configure server settings
This is where you should copy over the settings from your Outlook 2003 box
But I can't open outlook 2013 as it says the connextion to microsoft exchange is unavailable. outlook must be online or connected to to complete this action - i am online
Sounds like you need to remove your profile on Outlook 2013
To do so see the following: http://office.microsoft.com/en-us/outlook-help/remove-a-profile-HP010356455.aspx
That will clear out the profile currently preventing you from configuring Outlook 2013
Then go back and step through setting up your Outlook 2013 account again as I mentioned prior
Any luck removing your profile and getting back into Outlook 2013?
Have followed wizard. Filled in POP3 account settings but it cannot find the email server
Wizard followed but cannot find email server (pop3)
Yes, I copied it over correctly and manually
Take a look here:
These should be your email settings for @xtra.co.nz
I've followed those steps but it still cannot logon to my incoming mail server pop3
Logon to incoming mail server (POP3): Cannot find the email server. Verify the server information in your account properties.
Send test email message: Cannot find the email server. Verify the server information in your account properties.
Can still google on tablet
I will try that - no still nothing, it can't find pop3 even if I tell it its an imap
Turned out it was because I had put pop3 "@" not pop3 ".". But what you advised to start me off was good.