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Jason Jones
Jason Jones, Computer Technician
Category: Microsoft Office
Satisfied Customers: 15401
Experience:  Over 10 years work experience.
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hello i have an excel sheet which you worked on on thursday,

This answer was rated:

hello

i have an excel sheet which you worked on on thursday, am trying to work on it on my personal laptop but when i click run it's not working maybe there is something in the excel options disabled on my laptop appreciate your help

Jason :

Hello and thank you for your question today. My name isXXXXX look forward to helping you today.


 

Jason :

When you attempt to run the scripts, are you given any type of error message?

Customer:

hello

Customer:

no i

Customer:

when i worked on the excel sheel on my work comp it was working

Jason :

Hello

Jason :

Oh okay

Customer:

but on my personal lap it's not

Jason :

Are you using the personal laptop right now to speak with me?

Customer:

yes

Jason :

 


Thank you for the update.


May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?


 

Customer:

yes sure

Jason :

 


Thank you.


AFTER YOU CLICK THE LINK BELOW, you can continue.


Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=0d22b153-34f5-4444-945c-90f431a44a50&SUPPORT=NET


Then on that page click the big green button on the bottom of the page that says, "I agree, Run RemoteDesktop".


Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=0d22b153-34f5-4444-945c-90f431a44a50&SUPPORT=NET

Jason :

 


Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?


 

Jason :

 


 


If you wish to request me personally for any future questions, you can do so at the following link: http://www.justanswer.com/computer/expert-computertechmaster/



I look forward to your next message or your rating below.


Thank you again,
- Jason


 

Jason Jones and other Microsoft Office Specialists are ready to help you

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