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Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 16842
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Hi, Ive installed Office 365 on 4 computers fine but on

Customer Question

Hi,

I've installed Office 365 on 4 computers fine but on this one there is a notice 'Office is installing in the background 9%'.
How can I get rid of it?

Thank you,
Hasson
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is Richard.

Does it complete the install? Or it just freezes here?

When you restart the computer, is it still there?

Which version of windows is it running?

Thank you

Customer: replied 1 year ago.


Hi RichieMe,


 


1. Installation is complete anf Office is working but still that message appears at the task bar even after many restarts.


2. OS is Windows 7.


 


Thanks,


Hasson

Expert:  Richard replied 1 year ago.
Thanks Hasson

It is likely the startup program did not close and disable

Click Start, type in MSCONFIG and press enter.

Click on the Startup Tab and look for the MS OFFICE Install program and click Disable

Click ok, restart and let me know if it is still there please.

Thank you
Customer: replied 1 year ago.


Hi Richard,


 


In the Startup Tab there is no MS Office install nor in Services.


 


Hasson


 


 

Expert:  Richard replied 1 year ago.
ok, then to rule this out, do the following in MSCONFIG.

Click on the Startup Tab and click Disable All.

Click on the Services Tab and click "Hide All Microsoft Services"

Then click Disable All

Click ok, restart and let me know if it still appears please.


Customer: replied 1 year ago.


Hi Richard,


 


I followed all your instructions but after restart still 'Office is installing in the background (9%)'.


 


What else can I do?


 


Hasson

Expert:  Richard replied 1 year ago.
Thanks Hasson

Can you please go to Start, Control Panel.

Click Programs, uninstall a program.

Click Change, Then Repair

It’ll take some time to repair and once it has finished, you’ll see a message saying the configuration of Office 2013 is complete. You’ll then have to restart the computer in order for the repair to complete.

Once restarted, tell me please if you still have the problem.

Thank you
Customer: replied 1 year ago.


'Quick repair' didn't help. 'Online repair' took a very long time, it reinstalled Office and asked me to reactivate it, and still 'Office us installing in the background 9%'.


 


What now?


Hasson

Expert:  Richard replied 1 year ago.
And if you right click it you cannot dismiss?

Click Start, type in

notification area icons and choose it from the list.

Can you disable it there Hasson?

Customer: replied 1 year ago.


Hi Richard,


 


Both actions don't work.


I have to leave now.


Until tomorrow please find a solution.


 


Best regards,


Hasson

Expert:  Richard replied 1 year ago.
Download the trial version of Revo Unisntaller from here please

www.revouninstaller.com

Run it and use this to completely uninstall office.

Restart the computer.

Click Start, type in %temp% and press enter.

Delete all files and folders listed. Skip any files windows says are in use.

then do the following please

Download CC Cleaner (free) from here

CC Cleaner

(Click Download Latest Version on the top right)

Run it and let it scan and repair your registry.

Once done, restart the computer

Than

Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /f

Press enter.

It will complain the Volume is in use and to run on restart. Say YES and restart the computer

Than install office and tell me please if you still have the problem.

Thank you

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