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Customer Question

I'm having a problem getting on-line for e-mail. Since hot-mail changed to outlook.I've tried
everything 149.99 to tech-live,support. live.com etc.My phone# XXXXX the system use to be
XXX-XXX-XXXX and now is XXX-XXX-XXXX.How may this be changed?
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is Richard.

Can you tell me the exact problem you are having please?

Thank you
Customer: replied 1 year ago.

Not satisfied to spend more money and have the same result. I've


explain the problem.Call me XXX-XXX-XXXX

Expert:  Richard replied 1 year ago.
We cannot call sorry Russell, and numbers are blocked here.

But can you please tell me the exact message you get when you try to log in please. This has not been mentioned, and it is important in assisting you.

Thank you
Customer: replied 1 year ago.

So far I've spend 149.99 to tech live and 5.00 just now.

Expert:  Richard replied 1 year ago.
ok, but on my question Russell as you seem to keep avoiding this?

But can you please tell me the exact message you get when you try to log in please. This has not been mentioned, and it is important in assisting you.


Customer: replied 1 year ago.

On support.live.com three things are asked. The e-mail address trying to


be reached, e-mail address for responds and characters to be entered


in box letters and numbers. When characters are entered its rejected.


And prior to this the system has my old phone#.How may my new phone# XXXXX entered?

Expert:  Richard replied 1 year ago.
Are you able to set the phone number to your account on this link?

Click ME

Customer: replied 1 year ago.

no

Expert:  Richard replied 1 year ago.
ok. what happened when you tried to Russell?

Customer: replied 1 year ago.

Tried what? The system will text me a code for password. But it has my


old phone# XXXXX can it be change to my new phone#.

Expert:  Richard replied 1 year ago.
You enter your new number in Russell.

I will give you the link again

CLICK ME

Please click the link, and tell me if you are at a page where you can enter your phone number please?

Customer: replied 1 year ago.

No I didn't enter my new number. I don't know how that's why I'm asking you.

Expert:  Richard replied 1 year ago.
Did you click me Link?
Customer: replied 1 year ago.

I don't understand what you are saying.Why you can't tell me how to enter


my new phone# XXXXX MSN

Expert:  Richard replied 1 year ago.
Do you know what a Link is on a web page Russell?

If you do not, please let me know

Customer: replied 1 year ago.

no what link

Expert:  Richard replied 1 year ago.
The link I have been giving a few times, but you are not seeing.

I will again give it

THIS LINK

Customer: replied 1 year ago.

That's the link I have been complainting about. Is there another link that I


can change my old phone#

Expert:  Richard replied 1 year ago.
No, that is the only one.

Have you used this form?
Click Me

Customer: replied 1 year ago.

yes many;many times.You have been know help at all and why has it cost me more than $5.00

Expert:  Richard replied 1 year ago.
I am not Microsoft Russell, I can only tell you all the procedures you are able to follow.

When you fill in the form, what is there response?

Customer: replied 1 year ago.

How many time do I have to tell you.There are two options one is the


phone# XXXXX the other is the problem to use the characters that is rejected

Expert:  Richard replied 1 year ago.
ok, I can see your frustrated, and it is understandable.

But I am not Hotmail, I can only tell you what their processes are.

Maybe I can watch you do this on the computer?

Can I log on and look please on the connected computer?

It is easier.

Go to Click Me

Click the Orange Play button

Download and run the program and click Share

Give me the numbers at the top of the screen (eg: 456-789-123)

Thank you
Customer: replied 1 year ago.

what is the join me code

Expert:  Richard replied 1 year ago.
You need to give this to me Russell.

Follow my instructions please

I will repeat them

Go to Click Me

Click the Orange Play button

Download and run the program and click Share

Give me the numbers at the top of the screen (eg: 456-789-123)

Thank you
Customer: replied 1 year ago.

having problem

Expert:  Richard replied 1 year ago.
Can you tell me the problem you are having please?

Customer: replied 1 year ago.

click on orange button then click on share nothing

Expert:  Richard replied 1 year ago.
When you click Share, look at the top of your screen

You will see 9 numbers in Orange.

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