Hi and Welcome to JustAnswer
Are you getting this for Word docs?
Also, are you using Word 2007/2010/2013?
Please reply below.
Go to Review tab
Click on Protect document
click on unrestricted access
also, click on restrict formatting and editing and remove any restrictions if there
now click on office button on top left > prepare > restrict permission > choose unrestricted access
let me know how it goes.
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