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Dr. Dan
Dr. Dan, Computer Software Engineer
Category: Microsoft Office
Satisfied Customers: 1081
Experience:  B.S. Electrical & Computer Engineering, 20+ years technical experience
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I am Having trouble opening my Open Office files. How can I

This answer was rated:

I am Having trouble opening my Open Office files. How can I fix this?


 


I want to confirm that this is an Open Office question, not Microsoft open.


Dr. Dan :

Hi my name is XXXXX XXXXX I will be assisting you with your problem today!

Dr. Dan :

Sometimes this can occur if you moved the file that you recently opened up from within Open Office

Dr. Dan :

In this case go to the file directly on the desktop or in the folder

Dr. Dan :

and then double click it to open it up

Dr. Dan :

Do you know where the file is stored?

Customer:

The file is stored on my Hard Drive.

Dr. Dan :

Great, can you navigate to that file and double click it?

Customer:

I just did and got the message and got a message that the file doesn't exist.

Dr. Dan :

Are you accessing the file from "Computer" or "My Computer" ?

Dr. Dan :

Look for it from your desktop and not within Open Office

Dr. Dan :

Go to your desktop > Computer > and find the file from the desktop

Dr. Dan :

Most likely the file has moved

Dr. Dan :

(Did you download this file from the internet or from an email attachment?)

Customer:

I was able to access it two days ago and printed reports from 3 different files. I have been accessing these files from Open Office since 2009. I did not move them anywhere.

Dr. Dan :

Right, but that's the issue you're contacting me about

Dr. Dan :

Open Office can't find the file

Dr. Dan :

It has either moved or been deleted

Dr. Dan :

That's why it is important to locate the file from outside Open Office

Dr. Dan :

Open Office "remembers" what it saw a few days ago

Dr. Dan :

But that is not there anymore

Dr. Dan :

If you remember the file name you can do a search for it within windows

Customer:

How do I restore the open office memory. I promise that I did not delete any files or move them too another location.

Dr. Dan :

There is no memory in open office

Dr. Dan :

the file that you linked to is inaccessible from open office

Dr. Dan :

rather than trying to 'fix' open office it would be most beneficial to locate the file

Dr. Dan :

once you have located the file you should be able to open it just fine

Dr. Dan :

Can you search for the file name on your computer?

Dr. Dan :

Click the start button (bottom left corner of your desktop)

Dr. Dan :

and in the search box enter the file name and allow Windows to find your file

Dr. Dan :

Once you see it on the list click to open it

Dr. Dan :

If you have found it, open office should be able to open it just fine

Customer:

I am trying your suggestion so it may tale me a few minutes.

Dr. Dan :

Sure no problem I am here, take your time

Customer:

I clicked in the lower left corner and attempted to enter the file name and after inputting the first part of the file, it said there were no matches.

Customer:

Does that mean it doesn't exist.

Dr. Dan :

Did you receive this in an email or open this from a website?

Dr. Dan :

(Not necessarily)

Dr. Dan :

Do you know what folder you save your files in?

Customer:

I received as a hard disc 4 years ago.

Dr. Dan :

Is it on a disk?

Dr. Dan :

sorry, is it on a removable disk?

Dr. Dan :

Or on your hard drive?

Dr. Dan :

Do you know what the file name is?

Customer:

The original files were on a disc in Microsoft Office format. Since I did not have Microsoft Office, I was given an Open Office disc to transfer the files to Open Office format.

Customer:

The information is not stored on the but on the Hard Drive of my cumputor

Dr. Dan :

Can you locate the files on your computer?

Dr. Dan :

That is the crux of the issue

Customer:

No. That is what I tried to do when you have me click on the Microsoft Icon in the lower left corner of the screen.

Dr. Dan :

Do you remember the type of file?

Dr. Dan :

Like the extension associated with the file?

Customer:

ods

Dr. Dan :

In the bottom left corner do a search for *.ods and click "See more results"

Dr. Dan :

This should look for all files with the extension .ods

Dr. Dan :

if your file is on your computer this should see it

Customer:

I did that that and got an earlier version of the file from 1/15/2013

Dr. Dan :

That opened fine correctly?

Customer:

Not exactly. I was directed to an Microsoft Outlook internet site.

Dr. Dan :

If you open this file from within Open Office by going to File > Open and finding that file does it open correctly?

Dr. Dan :

Unfortunately at this point if you cannot locate the file, it may have been moved, deleted, renamed

Customer:

I will try and get back to you.

Dr. Dan :

The last resort is to fish around temporary files

Dr. Dan :

This is technically challenging and extremely miss or hit

Dr. Dan :

See the following:

Dr. Dan :









And when you look in Tools > Options... for the Paths, also look at where the BACKUP path for OpenOffice is. IF you have configured OpenOffice to make a backup copy of the file you are working on you MIGHT have a copy of something useful there. It will be the normal file name with the extension "bak". Just copy that file to somewhere more normal and change the file name as appropriate (odt for Writer, ods for Calc, etc.) (to configure backups for "next time" look at Tools Options Load/Save ..General
Dr. Dan :

This is unlikely to recover the file

Dr. Dan :

and this is hard to tell if you have a .bak of the file that you were working on 3 days ago

Customer:

I apparently did not set my data to be backed up automatically. I guess I am screwed.

Dr. Dan :

Sorry to say we will unlikely be able to recover your file

Dr. Dan :

I would recommend backing up your files in the future

Dr. Dan :

Can I be of further assistance?

Dr. Dan :

(One idea if you printed them recently would be to scan them in with optical character recognition to try to convert back to a digital file)

Customer:

I guess not, Dr. Dan. Thanks for trying

Dr. Dan :

Sorry wish I could make the file reappear but I think we exhausted our options

Dr. Dan :

Let me know if that helps!

Dr. Dan :

If it does please take a moment to rate our interaction to close this question.

Dr. Dan :

If you have further questions, please feel free to ask them below and I will gladly continue to assist you!

Dr. Dan :

Thank you,

Dr. Dan :

Dan

Customer:

I am out off questions. Have a good day.

Dr. Dan :

ThanksCustomer please take a moment to rate our interaction to close this question.

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