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ChrisC
ChrisC, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 1380
Experience:  15 years as a professional computer technician.
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Word 2007 running on 32 bit Vista has suddenly stared crashing

Resolved Question:

Word 2007 running on 32 bit Vista has suddenly stared crashing every time I try and save a Word document. Any known fixes?
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  ChrisC replied 1 year ago.

ChrisC :

Hi, my name is XXXXX XXXXX I'll be happy to help you today!

ChrisC :

If you have run the diagnostics already and that didnt fix it, I think a repair install is in order

ChrisC :

Just go to start and select control panel

ChrisC :

Select uninstall a program

ChrisC :

Highlight your version of Word or Office and select change up at the top

ChrisC :

Repair will be one of the options available. Select that and let it run through the process.

ChrisC :

That will go through and replace all important system files

ChrisC :

Then try opening the documents again

ChrisC :

Does this make sense?

ChrisC :

If so give it a shot and let me know. All you have to do is reply for more assistance

ChrisC :

Also please do remember to rate my answer once were done.

Customer:

Ok will give it a go but assume the process will only effect Word (when you make reference to all importanat system files)?

ChrisC :

Well all system files associated with that program

ChrisC :

Sorry I should have clarified

ChrisC :

Yes Word\Office will be all that is affected

Customer:

Can only find 2007 Microsoft Office System on the control panel - will repair etc. effect any other office products e.g. Ex

ChrisC :

It will effect them in that it will repair any issues with them but there sould be no risk of them getting damaged or messed up by this

ChrisC :

Back in just a moment

Customer:

OK. No problem the process is under way but looks as though it may take some time. I will let you know progress later as have to go out shortly.

ChrisC :

Ok great. If you need to leave just let me know

ChrisC :

And ofcourse if it fixes it please do rate my answer

ChrisC :

Otherwise just reply

Expert:  ChrisC replied 1 year ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Expert:  ChrisC replied 1 year ago.
Any luck with this?
Customer: replied 1 year ago.

Got through the repair etc. many thanks for that. However, after a long reboot everything works fine except I still can't save a Word document. A second full diagnostic was run automatically via Microsoft providing a load of information I will need to assimilate but includes a SMART analysis suggesting the hard disc might fail!! Anyway I think you have done all you can so I may have to resort to a local expert to review my laptop asap.


 


You will get an excellent review as you seem to have suggested the right possible fix.

Expert:  ChrisC replied 1 year ago.
Great. Atleast were on the right track here.

If there is anything else you need from me just let me know!
Otherwise please do rate using the smiley faces
ChrisC, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 1380
Experience: 15 years as a professional computer technician.
ChrisC and 5 other Microsoft Office Specialists are ready to help you

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