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James K.
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 6247
Experience:  Technical Director of IT Company
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By running a OTIMIES YOUR COMPUTER, my office professional

Resolved Question:

By running a OTIMIES YOUR COMPUTER, my office professional 2003 desappir.
Iwant it back and are sure the file still are on my computer, but how do i do ??
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  James K. replied 1 year ago.
Hello

My name is James

Welcome to Just Answer

So to be Clear you installed a Program and your Office 2003 has removed itself ?

If you click Start>All programs > do you see the Microsoft office Folder?

Cheers James
Customer: replied 1 year ago.

Hej James


I just tried to optimice my computer. By that my office proff. 2003


disappired.


My compter are HP and include the Optimices program.

Expert:  James K. replied 1 year ago.
Thanks

What we can Do is Run a System Restore to Roll your machine back to when office was installed , You will lose no Personal Data it only Effects System Files,

It will remove the Optimizes Program you have Installed , Would you like the Details ?
Customer: replied 1 year ago.

Sure James - I can see the folder, but I am not allowed tol


reinstall.

Expert:  James K. replied 1 year ago.
Can I remote on and have a look to see if i can this re-installed for you ?

I can you the Details to Connect ?
Customer: replied 1 year ago.

Yes - please do

Expert:  James K. replied 1 year ago.
1) Go to http://Join.me
2) Click the orange Share Button
3) Let the File Run
4) at the top of your screen you will see this


graphic

Give me the Nine Numbers and i will connect
Customer: replied 1 year ago.

Are you wooking - as I can't any actions

Expert:  James K. replied 1 year ago.
No i am waiting for you to give me the Code as per my Instructions

1) Go to http://Join.me
2) Click the orange Share Button
3) Let the File Run
4) at the top of your screen you will see this


graphic
View Full Image


Give me the Nine Numbers and i will connect
Customer: replied 1 year ago.


what nine numbers

Expert:  James K. replied 1 year ago.
For me to connect you need to follow this process step by Step

If you cannot i will just give the Instructions To fix the issue yourself

Here are the steps

1) Go to http://Join.me
2) Click the orange Share Button
3) Let the File Run
4) at the top of your screen you will see this


graphic
View Full Image
View Full Image


At the top You will see the same as the Above Picture

it will say join.me/ and then 9 numbers , Please reply back with the 9 numbers
Customer: replied 1 year ago.

are you on now

Expert:  James K. replied 1 year ago.
No as you haven't given me the 9 numbers ,

Looks like we will not be able to Connect

So please follow these instructions to fix your issue once completed come back and Let me know

Ok to roll the system back to a time before you had this Issue please do the below

You will lose no personal data , Emails or Docs this only effects system files

Follow the 5 small steps below to restore

1)Click the start button the Round shaped Windows key bottom left

2)In the Search box type System restore press Enter

3)After a moment a box will pop up Click the Radio button Choose a different restore point > then Click next

On the next screen in the bottom left click radio button Show more restore Points then next

4)Highlight a restore point when you had no issues ,so before yesterday look at the date when you had no problems Click next

5)Then Click Finish and then Yes

The Machine will restart and restore

Cheers James

Now Please Click the Smiley Faces and Submit and Come back Any Issue
Customer: replied 1 year ago.

I vent through your request and the problem has been solved.


Tak you for your help

Expert:  James K. replied 1 year ago.
Thanks

Please Click the Smiley faces and Submit

Cheers James
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 6247
Experience: Technical Director of IT Company
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