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Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 16842
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Hi I am having trouble opening my spreadsheet that has been

Customer Question

Hi I am having trouble opening my spreadsheet that has been sent to me and also it opened before but now it won't and it i is not allowing me to write on it
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is Richard.

What is the exact error that you receive?

And which version of Excel do you have?

Thank you
Customer: replied 1 year ago.


Sorry how can I tell what version it is ?


 

Expert:  Richard replied 1 year ago.
The version of Excel, it is your officer version so 2007 / 2010 / 2013
Customer: replied 1 year ago.

version 2007

Expert:  Richard replied 1 year ago.
Thanks..

And the error message?

Customer: replied 1 year ago.


It will not always open a company sent me this spreadsheet to work on and it is not allowing me to write on it.

Expert:  Richard replied 1 year ago.
Thanks, XXXXX XXXXX is the exact error you recieve?

Customer: replied 1 year ago.


no error message is showing ..I have noticed it is now opening but wont let me type on it

Expert:  Richard replied 1 year ago.
Thanks

It is most likely Locked.

Can you click the Review Menu, then Protection and check if it is locked or unlocked please?

Customer: replied 1 year ago.


yes it looks like it is locked

Expert:  Richard replied 1 year ago.
ok, you can unprotect it there.

Click on Protect Worksheet and make sure everything is unchecked.

Click Protect Workbook and uncheck it there.

If you still have problems, I can look for you

- Click the following link: http://www.wikisend.com
- Upload the file to that website
- Once it is uploaded, the resulting page will display a "File ID" number.
- Please, give me that "File ID Number"
Customer: replied 1 year ago.


it is not allowing me to click any of this

Expert:  Richard replied 1 year ago.
ok, let me see the file please

- Click the following link: http://www.wikisend.com
- Upload the file to that website
- Once it is uploaded, the resulting page will display a "File ID" number.
- Please, give me that "File ID Number"
Customer: replied 1 year ago.


It will not upload to the websitr I have tried it twice ...keeps saying an error has happend

Expert:  Richard replied 1 year ago.
Can you use this site instead please

http://ge.tt

Customer: replied 1 year ago.


Tried that it is saying that no preview can been seen on that file

Expert:  Richard replied 1 year ago.
thats ok, top right you see Download Link

This is what I need

Customer: replied 1 year ago.

It is saying problem with command to link

Expert:  Richard replied 1 year ago.
Upload it again, then in the top you see the link with Copy Link under it.

Copy it and put it here please

Customer: replied 1 year ago.


Tried that and it keep saying command problem

Customer: replied 1 year ago.


Yes it wont work still saying there is a problem with command

Customer: replied 1 year ago.


what should I do now?

Expert:  Richard replied 1 year ago.
Go to

www.wikiupload.com

And upload it there please

And give me the link

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.
IT is not the complete link, you only gave me a part of it.

Customer: replied 1 year ago.


oh ok will try again

Expert:  Richard replied 1 year ago.
Thanks

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.
no, this also gives an error.

We will do this a different way

Can I log on and look please on the connected computer?

It is easier.

Go to Click Me

Click the Orange Play button

Download and run the program and click Share

Give me the numbers at the top of the screen (eg: 456-789-123)

Thank you
Customer: replied 1 year ago.


ok

Expert:  Richard replied 1 year ago.
thanks
Customer: replied 1 year ago.


are you there

Customer: replied 1 year ago.
Relist: Answer quality.
Expert:  Richard replied 1 year ago.
Hello

I see you gave me a bad rating, yet I did not even see the file.

I gave you three websites to upload it to. Only one is ever needed....

Can you upload it so I can fix this please? This is the fair thing to do
Customer: replied 1 year ago.


Join me 460-636-285

Customer: replied 1 year ago.


460- 636- 285

Expert:  Richard replied 1 year ago.
I am logged on. Please let go of the mouse
Expert:  Richard replied 1 year ago.
As discussed.

All the best!

Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 16842
Experience: Over 15 year experience resolving Microsoft Office Issues
Richard and 3 other Microsoft Office Specialists are ready to help you
Customer: replied 1 year ago.


Richie are you there?


None of the excel will open now

Expert:  Richard replied 1 year ago.
Hi, I am here

Is it the same error?

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Over 15 year experience resolving Microsoft Office Issues