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Category: Microsoft Office
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Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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Cannot open xcel spreadsheet that was sent to me

Customer Question

Cannot open xcel spreadsheet that was sent to me

Submitted: 4 years ago.
Category: Microsoft Office
Expert:  Jess M. replied 4 years ago.
Hi, welcome and thank you for your question. My name is XXXXX XXXXX I am glad to assist you today.

Are you getting any error message when opening the file fails? Or is Excel just freezing with "Not Responding" notice in the title bar?

Also, can you send a copy of that file so that I can check if it is corrupted and repair it?


Please let me know so that I can help you further.

Best regards,
Jess
Customer: replied 4 years ago.


just freezing and wont allow me to write on it I have to work on it tonight or the company I am working for will be angry with me

Expert:  Jess M. replied 4 years ago.
Can you upload the said file to me so that I can check if it has some issues?
If it is possible, please upload it to http://wikisend.com and give me the 6-digit File ID after uploading.

Jess
Customer: replied 4 years ago.

It wont allow me to do this for some reason

Expert:  Jess M. replied 4 years ago.
Are you getting an error message when uploading the file? What is the size of the file? Is it too big like more than 30MB?
Customer: replied 4 years ago.


I would say so

Expert:  Jess M. replied 4 years ago.
Can you please tell me the exact file size of the Excel file?
Customer: replied 4 years ago.


95kg

Customer: replied 4 years ago.


95 kb

Customer: replied 4 years ago.


are you there

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