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Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 36472
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I am unable to access my e-mails as we had a new hard drive

Customer Question

I am unable to access my e-mails as we had a new hard drive and my automatic entry to hotmail was removed. It won't accept my [email protected] Rosalind xxxxxx

Submitted: 3 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 3 years ago.

Hi, I will assist,

I'm sorry about your email issue. Since you have your email password XXXXX remembered previously on the old hard drive, it appears you have forgotten your hotmail email account password. Please reset your hotmail account password XXXXX the website http://account.live.com/ResetPassword.aspx
; there, enter your hotmail email address, then enter the characters as shown on the screen, then click on Next, and continue...

If that does not work, please submit the account recovery form at the website: https://account.live.com/acsr?rollrs=04

Please reply if there is still any issue, so I can help further.

 

Edit: It looks like you went away; please reply back when you are available to continue. Thank you

Customer: replied 3 years ago.

Still can't access my e-mails through lack of password.

Expert:  Viet -MS Office Tech replied 3 years ago.
I'm sorry, what happens when you try my suggestions? Please tell me what happens when you go through the steps at each of the two website links I provided you, so I can help further. Thank you

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