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Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 16836
Experience:  Over 15 year experience resolving Microsoft Office Issues
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har kontaktet Norton support vedr.fejlene nr.: 8506,421 og

Customer Question

har kontaktet Norton support vedr.fejlene nr.: 8506,421 og 5013,3.
har fået meddelelse om at disse fejl skyldes Microsoft.
Norton slettede fejlene, men disse er igen aktive.
Har : Microsoft office til hjemmet og studiet 2010.
Hvad gør jeg ????????????????.

med venlig hilsen g. Ertmann.

email:XXX@XXXXXX.XXX
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Richard replied 1 year ago.
Hallo

Kan du fortælle mig den nøjagtige problem, du oplever behage?

Customer: replied 1 year ago.


fejlen 5013,3 og 8506,421viser sig på skærmen,som et nyt vindue (app.).


ved slettelse kan dit arbejde blive ødelagt.


fejlen 8506,421 har vist sig 3-5 gange.


mvh.g.ertmann

Expert:  Richard replied 1 year ago.
har du prøvet at geninstallere?
Customer: replied 1 year ago.


ja slettet og gen installeret 3 gange.


 


samme resultat.


 


g.Ertmann


 

Expert:  Richard replied 1 year ago.
hvad laver du, når tis fejlen opstår?
Customer: replied 1 year ago.


fejlen viser og uden betydning hvad du laver.


 


f.eks. bridge game -e-mail -finansel transaction, etc.

Expert:  Richard replied 1 year ago.
Tak

Hvornår begyndte det?
Customer: replied 1 year ago.

nu synes jeg det er på tide at der sker nogen handling.


om det 2-3 uger eller 3 mdr.siden fejlen startede må


 


være uden betydning, det er et ønske er at få fejlen fjernet.


mvh. gunner Ertmann.

Expert:  Richard replied 1 year ago.
Jeg skal gøre vejledningen i engelsk

Click Start, type in MSCONFIG and press enter

Click on Startup Tab and click Disable all,

Click ok, restart and test

Let me know the results please

Customer: replied 1 year ago.


no result of the test,the faul stil appears


 

Expert:  Richard replied 1 year ago.
tell me the exact error in english please

Customer: replied 1 year ago.

stop only talk.


mvh.g.e


 


 

Expert:  Richard replied 1 year ago.
Sorry, that is the message?

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