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Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 16842
Experience:  Over 15 year experience resolving Microsoft Office Issues
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what is a key file and how do i open it.

Resolved Question:

what is a key file and how do i open it.


 


please do not use live chat nor, technical terms. thanks

Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is Richard.

Is the part of the file name after the . .key ?

How do you know it is a key file?

Thank you

Customer: replied 1 year ago.


because it has key as an extention.

Expert:  Richard replied 1 year ago.
Do you know if it came from an Apple or Windows computer John?

Customer: replied 1 year ago.


i don't know

Expert:  Richard replied 1 year ago.
What computer are you on at the moment?

Customer: replied 1 year ago.


i'm on my home desktop gateway. win7

Expert:  Richard replied 1 year ago.
Thanks,

Can you right click on the file, Select copy, and then right click, Paste, so we have a backup

Then right click on it and select Open With.

Choose Notepad.

What do you see?

Customer: replied 1 year ago.

ok, this is what i did. i went back to the email attachement. clicked on the attachement . clicked find file. went my file cabinet. right clicked on this file. clicked copy but, paste is not highlighted. what do i do.

Expert:  Richard replied 1 year ago.
You need to left click somewhere

Then right click again please and it is highlighted.

Customer: replied 1 year ago.


i right clicked and nothing happened. can't you just tell me what a key fiel is and what program to open it.

Expert:  Richard replied 1 year ago.
There are many programs that use a key file John.

What does it open with when you double click it?
Customer: replied 1 year ago.

find or open file. i click on open and get a bow that gives me two options; iehter use web service to find program or select a program.

Expert:  Richard replied 1 year ago.
Can I look at the file? This is easiest John as I have much more programs to compare it with.

- Click the following link: http://www.wikisend.com
- Upload the file to that website
- Once it is uploaded, the resulting page will display a "File ID" number.
- Please, give me that "File ID Number"
Customer: replied 1 year ago.


413564

Expert:  Richard replied 1 year ago.
Thanks John

It is a Keynote Presentation file from an Apple Computer.

You need to open it within Keynotes (a Powerpoint program) on a Mac computer.

If you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 1 year ago.


if i understand you correctly i need a mac computer to open. is the sender assuming every one has a mac.

Expert:  Richard replied 1 year ago.
Correct. They are expecting everyone to have a Mac with Keynotes installed.

Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 16842
Experience: Over 15 year experience resolving Microsoft Office Issues
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