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Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 16838
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Ik probeer het eerst maar even in het Nederlands. Wanneer ik

Resolved Question:

Ik probeer het eerst maar even in het Nederlands. Wanneer ik in Photoshop foto's omzet van psd naar jpg met de afbeeldingsprocessor zijn er steevast drie of vier foto's waarbij ik de melding krijg: "Kan geen bestand in deze map maken. Controleer uw toegangsrecht voor deze locatie.". Bij een tweede poging met alleen de bestanden die eerder geweigerd zijn lukt het wel. Wanneer ik dezelfde foto's in een totaal andere map opsla heb ik dit probleem niet. Ik heb een nieuwe map aangemaakt en hem "opdrachtgever II" genoemd. Ik heb daarin hetzelfde probleem. Adobe zegt dat het een "Microsoft probleem" is en stuurt me naar hun. Weet iemand raad of hoe je je toegangsrecht tot je eigen mappen kan regelen?
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Richard replied 1 year ago.
Godemiddag.

Je kun met mij in nederlands.

Welke versie van windows gebuikt je?

Customer: replied 1 year ago.

windows 7


 

Expert:  Richard replied 1 year ago.
Dank je wel Gijs.

Ken je photoshop sluiten.

Dan, om de icon je clicked om photoshop te open, right click (met the recht button op het muis)

Click Run As Administrator.

Photoshop zal beginnen, dan probeer the psd naar jpg te maken en laat mij de resultaten weten aub.

Customer: replied 1 year ago.

i did what you asked me but the problem is still there, only with different photo's

Expert:  Richard replied 1 year ago.
Are you able to try using a different Directory? Make a directory on your Desktop and try to convert them to this Gijs?

Customer: replied 1 year ago.

i tried that, could not change a single photo from psd to jpg without getting the message involved, Ritchie.


 

Expert:  Richard replied 1 year ago.
ok, then it can be a corruption within Windows and I want to rule this out please Gijs.

do the following please

Download CC Cleaner (free) from here

CC Cleaner

(Click Download Latest Version on the top right)

Run it and let it scan and repair your registry.

Once done, restart the computer

Than

Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /f

Press enter.

It will complain the Volume is in use and to run on restart. Say YES and restart the computer

Than try Photoshop and let me know the results please

Customer: replied 1 year ago.

the scan will erase files, it says. what files? I'm a professional photographer and everything is on this computer

Expert:  Richard replied 1 year ago.
System Files Gijs, it is dealing with windows files that need to be recreated.

It has nothing to do with your personal files.

Customer: replied 1 year ago.

ok, thank you, Richie

Expert:  Richard replied 1 year ago.
Your welcome, and feel free to ask if you are unsure of anything

Customer: replied 1 year ago.

had to find you again, Richie, took a while..what's the dutch for accessoiries? Onderhoud, maybe?

Expert:  Richard replied 1 year ago.
It should be Accessories or benodgigdheden

you see this?

Customer: replied 1 year ago.

i get " configuratiescherm--delen windows uitschakelen" when i type it in startmenu

Expert:  Richard replied 1 year ago.
ok, that is the wrong place.

Click Start, type in CMD and wait for command prompt to appear in the list.

Then right click it there and select Run as administrator please Gijs.

Customer: replied 1 year ago.

it's running, may take a while

Expert:  Richard replied 1 year ago.
No problem!

Eaten tijd, dus kun je ff pauze :)

Customer: replied 1 year ago.

it's not gonna take as long as preparing my meal :), Richie

Expert:  Richard replied 1 year ago.
geen problem!

Customer: replied 1 year ago.

i'll sit it out if possible...i still have to do my shopping..maybe order pizza

Expert:  Richard replied 1 year ago.
It is ok, just let me know when it completes and you are ready to test :)
Customer: replied 1 year ago.

i'm ready to test, Richie

Expert:  Richard replied 1 year ago.
ok, it ran both scans ok?

Customer: replied 1 year ago.

yes

Expert:  Richard replied 1 year ago.
Thanks, XXXXX XXXXX and let me know the results

Customer: replied 1 year ago.

the problem still appears in the "old" map called, let say: "opdrachtgever 1", in which most of my photo's are in submaps within submaps. However it seems not to occur in the new map "opdrachtgever 2", that i created before our first session...

Expert:  Richard replied 1 year ago.
ok, the old map may have corruption in it.

Can you test extensivly the new map?

And make another map and test also?

Customer: replied 1 year ago.

i will do so right now

Expert:  Richard replied 1 year ago.
Thank you Gijs,

Laat mij aub weten.

Customer: replied 1 year ago.

unfortunately the problem appears also in the 2e map and the new 3e map i just made, Richie

Expert:  Richard replied 1 year ago.
are these on the desktop Gijs?
Customer: replied 1 year ago.

yes, why?


 

Expert:  Richard replied 1 year ago.
Just want to check.

As a test, click Start, Control Panel, Users

Make a new user account.

restart the computer and log in on this new user account and try.

Does it give you the same problem? as I want to see if this is a permissions problem.

Customer: replied 1 year ago.

i can do that, but it will still be the same maps, is that okay?

Expert:  Richard replied 1 year ago.
I would prefer new maps... can you please? just to test.

If it works, use the same maps

Customer: replied 1 year ago.

do i have to make the new maps in the new map of the new account, that will appear in the tree within Bridge of PS?

Expert:  Richard replied 1 year ago.
Depends on how you have set it up Gijs.

but make the new account and check, it is just a test for now

Customer: replied 1 year ago.

ok

Expert:  Richard replied 1 year ago.
bedankt Gijs,
Customer: replied 1 year ago.

i made account, but cannot change any photo, nor can i copy photo's to the empty map pictures in my new account. by the way i'm in the new account on my desktop right now that has no chrome so i'm mailing you from my laptop

Expert:  Richard replied 1 year ago.
Your not able to test on at least one photo Gijs?

Customer: replied 1 year ago.

no not even with "save as"

Expert:  Richard replied 1 year ago.
ok, log back into the initial account, and try photoshop and tell me if it still gives the error please.

Customer: replied 1 year ago.

in 3 try outs it only gave 1 error

Expert:  Richard replied 1 year ago.
It never gave the error before correct?

When did this start?

Customer: replied 1 year ago.

i meant it resulted in 1 photo not being changed because i dont have the right..it was in my initial (opening)question. the problem is sometimes i'm not allowed acces to a (sub)map...i have this problem since i bought CS 6 over more than half a year ago..

Expert:  Richard replied 1 year ago.
ok, make a folder directly under C drive called TEST

Try to convert to this folder. Same problem?

Customer: replied 1 year ago.

no problem with this one test

Expert:  Richard replied 1 year ago.
Can you run more?

It is a permissions issue, and This will be a better location to work from.

Customer: replied 1 year ago.

yes, how much more....and the same photo's or different photo's from different submaps?

Expert:  Richard replied 1 year ago.
Make submaps in this map

And check until you get the error or know it is resolve Gijs.

Customer: replied 1 year ago.

i did and there seems to be no problem

Expert:  Richard replied 1 year ago.
ok, then you need to use this Map Gijs

You can rename it to what you wish, but it needs to be under C Drive.

You do not then have permissions issues.

If you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 1 year ago.

ok, thank you. can i put the old maps with assingments in this map or is it saver to leave things as they are and begin with a new leaf? And what about all the test sub maps everywhere..is there a shortcut to removing them all at once :) ?

Expert:  Richard replied 1 year ago.
Leave things as they are Gijs and work new from here.

Sorry, no short cut to remove them at once :). But leave them if you wish, they cause no problems.

Feel free to ask if you would like more information please.

Customer: replied 1 year ago.

if you mean you have more background information and want to share that with me i would appreciate that, Richie if not that's okay too

Expert:  Richard replied 1 year ago.
Background information on the problem you had Gijs?

Customer: replied 1 year ago.

yes that's what i meant

Expert:  Richard replied 1 year ago.
It is a permissions issue.

A program you have installed once, or changes you have made to windows have altered these permissions.

Therefore we moved this to a map you have permissions on correctly.

This could also be corruption, but we resolved that initially.

Feel free to ask if you would like more information Gijs!

Richie
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 16838
Experience: Over 15 year experience resolving Microsoft Office Issues
Richard and 3 other Microsoft Office Specialists are ready to help you
Customer: replied 1 year ago.

ok thank you for all your time and effort, Richie. I 'll rate you positively.


 


regards, Gijs

Expert:  Richard replied 1 year ago.
Anytime Gijs!
Customer: replied 1 year ago.

Hi Richie...I still have a problem renaming maps because i'm not the adminstator. i can change that in "Eigenschappen" but it wants an "objectname" and i'm not sure what to put in...and the last thing i want to do is mess up the system...

Expert:  Richard replied 1 year ago.
The object name you need to give Gijs is the group Everyone.

And give it Full Rights.

Can you?
Customer: replied 1 year ago.

Richie...thank you very much, it worked and I changed the name of the map.


You made my day. I hope the same will work for all things i want to change in the future...after all: it's my computer.

Expert:  Richard replied 1 year ago.
If it does not, let me know :)

Customer: replied 1 year ago.

thank you again, and i will. Have a nice day (?) Gijs

Expert:  Richard replied 1 year ago.
evening, jij ook :)

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